Online Banking Updates
| Issue | Response |
|---|---|
| Members using Firefox cannot access bill pay. | Resolved! |
| First-time bill pay users get a prompt to enroll, but unless they enter their account number in the correct format, enrollment is not successful. |
If you get the enrollment prompt, enter your account number in the following format: your ten digit account number, followed by CK0001. Use leading zeroes if your account number is shorter than 10 digits.
Example:
We're working to add instructions to the enrollment page informing members of the correct format to use. |
| Some members receiving locked account message when attempting to connect to eZCardinfo. |
Cardholders were most likely already locked out of eZCard prior to our conversion to Online Banking.
Contact eZCard Customer Service at 1-866-604-0380 to have your account unlocked. |
| Some members are having issues downloading transactions to their Personal Financial Software (e.g. Quicken). |
Because Coastal did not support OFX in our last Online Banking application, account aggregation sites like Quicken FREE, Mint, and Wasabe relied on screen scraping to emulate a users session and gather information about their accounts and transactions. Since our new site has a completely new layout and loads of new functionality the programs employed by these sites will no longer work. The good news is that instead of trying to rewrite their emulation programs these sites can make use of our new OFX service. These sites are responsible for updating their programs.
Users of these services should contact their provider and advise them that Coastal has updated their Online Banking System and they are no longer able to retrieve their account information through their service. |
| Members converting from OLD Online Banking to NEW Online Banking having issues logging in due to password being longer than 8 characters in OLD system. | Resolved! |
| Members cannot login when entering in leading zeroes for their account number. | Users of our OLD Online Banking system (COLTS) who have short account numbers may have been entering in their account number with leading zeroes (e.g. 00012345). Our NEW Online Banking system does NOT accept leading zeroes. When logging into our NEW Online Banking for the first time with your COLTS account number, please do NOT enter in any leading zeroes. If your account number is a short one such as 12345, then enter in 12345. After signing into Online Banking, you can change your login username under the "Self Service" tab. |
| Members who are newly-enrolled in Online Banking don't see any transaction activity listed. | For the first 24 hours after a member enrolls in Online Banking they will only be able to see that day's transactions. The next day, they will be able to see their entire transaction history from the past 6 months. |
| Members are able to set up a Coastal to Coastal transfer within external fund transfers, but then the transfer gets rejected. | Coastal to Coastal transfers aren't allowed through External Transfers. The proper way to set up transfers between your Coastal accounts is by using the “Transfer” tab. To set up a one-way transfer from your Coastal account to another Coastal account visit our website COASTAL24.com the forms sections or request a form by calling us at 1-800-868-4262 ext 8002. |
| Members aren't getting emails or alerts. | The system limits email addresses to 45 characters. If you have an address longer than that, the system won't accept it. |
