Privacy Policy

We Protect Your Privacy

Coastal's Privacy Pledge

Protecting your privacy is paramount at your Credit Union. Your trust is our most valuable asset. We restrict access to nonpublic personal information about you to those Credit Union employees who have a specific business purpose in using your data. We train our employees to respect and maintain your privacy. We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations, and leading industry practices. We do not sell private information to any third party --not to direct mail firms, telemarketers or to anyone.

We collect only the nonpublic personal information needed to conduct your business efficiently, at the highest standard of service. In the course of business we collect the following nonpublic personal information about you:

• Name, address, social security number and income - from membership and loan applications, and other forms;
• Account balances, payment history, credit card usage, credit history - from transactions with us, companies that work with us to provide your financial products and services, and from consumer reporting agencies;
• Information on past employment and financial transactions obtained when verifying information you provide on applications and other forms.

We may disclose part or all of the information we collect about you with nonaffiliated third parties who provide processing or servicing for your transactions through the Credit Union. This would include, for example:

• Disclosures in connection with processing, servicing or maintaining records related to financial products or services, including credit cards and loans;
• Disclosures required, or usual and appropriate to provide confirmations, records, or information on financial services or products involving your agents or brokers;
• Disclosures in connection with the audit of debit, credit or other payment information;
• All disclosures otherwise necessary to effect, administer or enforce a transaction that you request or authorize.

We may disclose the information we collect about you to companies that cooperate with us as part of marketing programs on our behalf. With regard to any such sharing of information, the Credit Union will require of any company receiving such information a contractual agreement that prohibits the service provider from disclosing or using the information for any purpose other than carrying out the marketing purposes requested by the Credit Union.

We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information required to process transactions on your behalf, conduct the operations of our Credit Union, or protect the security of our financial records.

If you decide to terminate your membership or become an inactive member, we will not share information we have collected about you, except as described herein.

If you become aware of any data related to the financial information maintained on you by the Credit Union that you feel are inaccurate, please report your concerns to us at once. We pledge to assure the accuracy of your financial information, and to protect its privacy consistent with the trust you have placed in us.