Coastal is posting Advance Child Tax Credit Payments as soon as the funds are received. For more information, learn more
If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to firstname.lastname@example.org. Once we receive your request we will send the PIN to you in the mail.
Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.
You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.
If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.
You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option. To change the PIN number on your credit card, simply call (888) 891 -2435. You cannot choose or change the PIN on your ATM card.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply. If a card is lost or stolen, a replacement charge may apply in some instances.
Not a Member Yet? Get the process started here.
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Keeping our members and employees safe
We encourage you to familiarize yourself with our digital banking tools and resources. Online Banking is available 24/7 and you can easily access your account through our mobile app which features mobile check deposit. You can also access our 24/7 call center at 919-420-8000.
Mobile Check Deposit
During financial hardship, Coastal is here to help. We can provide assistance around Coastal loan modifications and disaster relief loans.
Congress has approved a new round of funding for the SBA’s Paycheck Protection Program (PPP). Coastal is partnering with one of our trusted vendors to provide services through Lendio, Inc1. to assist members in submitting their PPP application.
Due to the new SBA PPP application, Lendio requires a new application to be submitted, even if you have previously submitted an application that was not funded.
If you have questions related to your PPP application, please login to your Lendio Application Portal for access to Lendio support, or contact 855-853-6346 for assistance.
We’ve partnered with GreenPath Financial services to provide you free access to debt management services, free one-on-one financial counseling, financial education tools, and more. Get started today and let GreenPath Financial services help you with:
Free Financial, Counseling Debt, Management Plan (they can negotiate on our member’s behalf), Housing Services, Student Loan Counseling, Credit Report Review, and Financial Education.
Helping Our Community
The Coastal Credit Union Foundation has provided more than $1 million in unrestricted grants to nonprofits in all 16 counties that we serve, to provide community assistance in response to the COVID-19 pandemic.
Learn more about the organizations we've partnered with in our community to help you through financially difficult times:
Food, Housing, Youth Development, Crisis Intervention, and Non-Profit Business Resources.
How does the CARES Act impact you? View our guide on how to access these benefits and how we can help.
View job opportunities in North Carolina.
1. In regard to the SBA Paycheck Protection Program, Coastal Federal Credit Union is using Lendio, Inc. as a third party agent that is not operated by Coastal and any loans will be made by another SBA lender, not Coastal. The privacy and security policies of Lendio, Inc may differ from those practiced by the credit union.
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