Coastal’s Coronavirus Disease (COVID-19) Response


Updated May 15, 2020

As the coronavirus pandemic continues, we will continue working to provide service to our members and to come up with ways to help you through the financial difficulties that have come with it.


Latest Updates

May 8

  • Skip-A-Pay is now available for Signature Lines of Credit. Additional information about Raleigh Small Business COVID-19 Relief Funds added to small business resources. 

April 30

  • Skip-A-Pay is now available for credit cards. 

April 24

  • Information for members with small businesses updated below.

April 22

April 16

  • Self-service Skip-A-Pay is now available inside of Online Banking and our mobile app. We’ve also reduced or suspended several fees. See details below under Emergency Member Relief
  • Coastal is posting stimulus checks as soon as the funds are received.  We do not control the timing of payments and suggest going to the IRS website for more details:


  • Our annual meeting and board of directors election has been postponed due to the COVID-19 outbreak. We will reschedule the meeting for later in the year. 

What we are doing

Keeping our members and employees safe

  • Branch lobbies remain closed, but you still have access to our Tellers via our drive up and vestibule ATM/Personal Teller Machines from 7am-7pm, 7 days a week. 
  • We encourage you to familiarize yourself with our digital banking tools and resources. Online Banking is available 24/7 and you can easily access your account through our mobile app which features Mobile Check Deposit. You can also access our 24/7 call center at 919-420-8000. 
  • If you’ve been directed to a branch and need to come inside, we require that you wear a mask and gloves.

Member Relief

  • Skip-A-Pay - We’ve launched an expedited self-service 90-day Skip-A-Pay program inside of Online Banking and Coastal’s mobile app for select types of loans and credit cards. Simply log in and you’ll be able to walk through the process in less than 5 mins and skip your next 3 payments . 
  • Member Assistance Program - We are now offering new emergency relief loans and loan modifications, including deferring payments for up to 120 days with no late fees, to help you make ends meet. If you are facing financial difficulties, please reach out to us at the link above where we will guide you through the process. 
  • Cutting Fees - We’ve reduced or suspended a number of fees through the end of June. 
  • While our Member Assistance Program is here to help you with your Coastal loans, GreenPath Financial Wellness is available to assist with all your other loans. They provide free financial counseling, education tools, and debt management services. Visit our Debt Counseling page for details. 
  • Visit our CARES Act Information Page to see how the new legislation might affect your other financial situations.

Information for Members with Small Businesses

  • Coastal has partnered with one of our trusted vendors to provide services through Lendio, Inc1. to assist members in submitting their PPP application. Click here to learn more about PPP, to talk to an expert, or to start the application process.
  • If you have questions related to an existing PPP application, please login to your Lendio Application Portal for access to Lendio support, or contact 855.853.6346 for assistance.
  • For information about the SBA’s Economic Injury Disaster Loans, visit the SBA EIDL page.
  • The City of Raleigh government has partnered with Carolina Small Business Development Fund (CSBDF) to provide grant funds for qualifying small businesses that have been adversely impacted by the pandemic. The application period runs form May 11 to May 21. Complete details are available at

Protecting Your Savings

  • Beware of Scams:  Unscrupulous people are trying to take advantage of the fear and uncertainty of the moment. Read 
    "Avoiding COVID-19 Scammers" for plenty of fraud prevention resources

Helping Our Community

  • The Coastal Credit Union Foundation has provided nearly $709,000 in unrestricted grants to nonprofits in all 16 counties that we serve, to provide community assistance in response to the COVID-19 pandemic.

  • We have assembled a list of our non-profit partners who may be able to help you with additional support. Visit our Community Resources page to learn more.

  • We donated a supply of 1,000 N95 masks to WakeMed hospitals, and 365 laptops to Wake Tech and Durham Tech.

1. In regard to the SBA Paycheck Protection Program, Coastal Federal Credit Union is using Lendio, Inc. as a third party agent that is not operated by Coastal and any loans will be made by another SBA lender, not Coastal. The privacy and security policies of Lendio, Inc may differ from those practiced by the credit union.

2.  APY = Annual Percentage Yield. APY is variable, and is subject to change after the account is opened. APY is accurate as of the last dividend declaration date. Comparison based on national Money Market account averages, as of 3/19/20 from Bank of America, Wells Fargo, PNC, Truist, and First Citizens.

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