Coastal’s Coronavirus Disease (COVID-19) Response

 

Updated September 1, 2020

Coastal's Member Tools

Learn how easy it can be to bank without a branch with our easy-to-use online banking and digital tools.

Digital Tools Page

Here’s how we can help you through any financial difficulties that have come with COVID-19.

During financial hardship, Coastal is here to help. We can provide assistance around Coastal loan modifications and disaster relief loans.

MAP Program Page

We’ve partnered with GreenPath Financial services to provide you free access to debt management services, free one-on-one financial counseling, financial education tools, and more. Get started today and let GreenPath Financial services help you with:
Free Financial, Counseling​ Debt, Management Plan (they can negotiate on our member’s behalf), Housing Services, Student Loan Counseling, Credit Report Review, and Financial Education.

Debt Counseling Page

Learn more about the organizations we've partnered with in our community to help you through financially difficult times:
Food, Housing, Youth Development, Crisis Intervention, and Non-Profit Business Resources.

 Community Resources Page

How does the CARES Act impact you? View our guide on how to access these benefits and how we can help.

CARES ACT Page

View job opportunities in North Carolina.

https://www.nc.gov/jobs

 

What we are doing

Member Relief

  • Skip-A-Pay - We’ve launched an expedited self-service one month Skip-A-Pay program inside of Online Banking and Coastal’s mobile app for select types of loans. Simply log in and you’ll be able to walk through the process in less than 5 mins and skip your next payment. The self-service Skip-A-Pay pay program will wind down on November 30. The last day payments can be pushed out to is December 30. For assistance after November 30, please contact our Member Assistance Program.
  • Cutting Fees - We’ve reduced or suspended a number of fees through the end of the year; including, credit card fees, loan late fees for consumer loans and mortgage, and early withdrawal fees. 

Keeping our members and employees safe

  • Branch lobbies remain closed, but you still have access to our Tellers via our drive up and vestibule ATM/Personal Teller Machines from 7am-7pm, 7 days a week. 
  • We encourage you to familiarize yourself with our digital banking tools and resources. Online Banking is available 24/7 and you can easily access your account through our mobile app which features Mobile Check Deposit. You can also access our 24/7 call center at 919-420-8000. 
  • If you’ve been directed to a branch and need to come inside, we require that you wear a mask.

Helping Our Community

  • The Coastal Credit Union Foundation has provided more than $1 million in unrestricted grants to nonprofits in all 16 counties that we serve, to provide community assistance in response to the COVID-19 pandemic.

  • We donated a supply of 1,000 N95 masks to WakeMed hospitals, and 365 laptops to Wake Tech and Durham Tech.

1. In regard to the SBA Paycheck Protection Program, Coastal Federal Credit Union is using Lendio, Inc. as a third party agent that is not operated by Coastal and any loans will be made by another SBA lender, not Coastal. The privacy and security policies of Lendio, Inc may differ from those practiced by the credit union.

2.  APY = Annual Percentage Yield. APY is variable, and is subject to change after the account is opened. APY is accurate as of the last dividend declaration date. Comparison based on national Money Market account averages, as of 3/19/20 from Bank of America, Wells Fargo, PNC, Truist, and First Citizens.

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