Coastal is posting Advance Child Tax Credit Payments as soon as the funds are received. For more information, learn more

Coastal’s Coronavirus Disease (COVID-19) Response

Updated May 17 2021

  • The Certificate Early Withdrawal Penalty will be reinstated on June 1, 2021
  • Branch lobbies have reopened and we’re once again welcoming members.  We encourage you to schedule an appointment by using the scheduling tool inside of online banking. 
  • We are getting a lot of member calls regarding the latest COVID legislation, particularly around stimulus payments

Coastal's Member Tools

Keeping our members and employees safe

We encourage you to familiarize yourself with our digital banking tools and resources. Online Banking is available 24/7 and you can easily access your account through our mobile app which features mobile check deposit. You can also access our 24/7 call center at 919-420-8000. 

Digital Tools

Mobile Check Deposit

During financial hardship, Coastal is here to help. We can provide assistance around Coastal loan modifications and disaster relief loans.

Member Assistance Program

Congress has approved a new round of funding for the SBA’s Paycheck Protection Program (PPP). Coastal is partnering with one of our trusted vendors to provide services through Lendio, Inc1. to assist members in submitting their PPP application. 

Due to the new SBA PPP application, Lendio requires a new application to be submitted, even if you have previously submitted an application that was not funded.

If you have questions related to your PPP application, please login to your Lendio Application Portal for access to Lendio support, or contact 855-853-6346 for assistance.

Paycheck Protection Program Application Portal

We’ve partnered with GreenPath Financial services to provide you free access to debt management services, free one-on-one financial counseling, financial education tools, and more. Get started today and let GreenPath Financial services help you with:
Free Financial, Counseling​ Debt, Management Plan (they can negotiate on our member’s behalf), Housing Services, Student Loan Counseling, Credit Report Review, and Financial Education.

Debt Counseling Page

Helping Our Community

The Coastal Credit Union Foundation has provided more than $1 million in unrestricted grants to nonprofits in all 16 counties that we serve, to provide community assistance in response to the COVID-19 pandemic.

Coastal Credit Union Foundation

Learn more about the organizations we've partnered with in our community to help you through financially difficult times:
Food, Housing, Youth Development, Crisis Intervention, and Non-Profit Business Resources.

 Community Resources Page

How does the CARES Act impact you? View our guide on how to access these benefits and how we can help.


View job opportunities in North Carolina.



1. In regard to the SBA Paycheck Protection Program, Coastal Federal Credit Union is using Lendio, Inc. as a third party agent that is not operated by Coastal and any loans will be made by another SBA lender, not Coastal. The privacy and security policies of Lendio, Inc may differ from those practiced by the credit union.

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