Your Digital Banking login experience is changing
We are adding one-time passcodes to provide you additional security and convenience. Once this change has been made, we will need to verify your identity before you can log into your account. You will have the option to receive a confirmation code sent to a phone number tied to your account. Alternatively, you may be asked to answer some identity verification questions. Once we’ve confirmed your identity, you will then need to setup new security questions to continue to your account.
This update continues our mission of banking better by providing you with the most secure digital banking possible.
- When does this updated go into effect?
This security enhancement will go live on October 20, 2020.
- Why is Coastal making this update?
This security enhancement will provide the you with additional protection from fraud and identity theft and prevent unauthorized access to your accounts and secure financial information. This update will allow Coastal to recognize the member as the true owner of the account by recognizing not only the member’s login information but also the computer/device being used. If we don’t recognize your computer, Coastal will request additional information that is known by only the member, to ensure authorized access.
- My preferred phone number is not showing up inside Digital Banking. How do I update my phone number?
Once your identity has been successfully confirmed via security questions, you can update your contact information with your preferred phone number in Digital Banking under Account Services>User Profile>Change Address and Phone Number.
- How can I change my security questions?
You can change your security questions in Digital Banking by accessing Account Services>User Profile>Change Security Information
- Can I still login to my account from anywhere?
Yes, this security enhancement does not prevent you from logging in from any computer. If we do not recognize the computer, device, or browser you are using then we will simply ask for additional information that only you know before allowing access.
- I have been locked out of my account, what do I need to do?
If you find yourself locked out of your Digital Banking account, simply call 800-868-4262 and speak with any one of our representatives. They can help you get back into your account. Remember, your password and challenge questions are case sensitive.