Coastal Credit Union
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TAP TO PAY

Experience a convenient way to pay.

Faster

Tapping to pay is faster than swiping or inserting your card.

Simply Tap icon

Simply tap your contactless Coastal card on the checkout terminal.

Security icon

Enjoy the same dynamic security as chip cards.

How to Use Your Contactless
Coastal Debit Card or Coastal Visa® Credit Card

Look image

LOOK

Check for the Contactless Symbol on the store’s checkout terminal.

Tap image

TAP

When prompted, bring your card within a few inches of the Contactless Symbol.

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GO

Get the ok —a “beep”, checkmark,  or green light — and go! (Seriously, that’s it.)

When to Use Your Contactless Card

Contactless cards are easy to use and work at thousands of merchants, including:

  • Costco
  • Walgreens
  • CVS
  • McDonald's
  • Target
  • Starbucks
  • Dunkin Donuts
  • Subway
  • Panera Bread
  • Whole Foods
  • And many gas stations

When Will My New Card Arrive?

We are replacing all debit and credit cards in phases over the next 10 months. We will send you a notification a few weeks ahead of time, so you know which card associated with your account (joint owners) will be upgraded.

FREQUENTLY ASKED QUESTIONS

Why did I receive a contactless debit card and my joint owner has not received one yet or for my other accounts?

Coastal is issuing contactless cards in phases based on the month the card expires (not year), which differs from card to card.  Rest assured; we will send notification when we reissue any other cards associated with your account(s).

Are contactless payments secure?

The same security in place for chip transactions occur with your contactless transactions.

What if I received a new contactless card and I don’t want to use it?

All of Coastal debit / credit cards will be contactless card capable.  However, if you prefer not to use the contactless feature, you can continue to use the chip and magnetic strip payment methods only.

Will contactless prevent all fraud from occurring?

No.  Fraud can still be attempted like any other card.  At Coastal we are always trying to protect such transactions from occurring.  Contactless and chip transactions, however, provide an additional layer of security when used at contactless and chip enabled terminals.  When using these features of chip or contactless your transactions utilize dynamic information for each transaction that is verified by the card issuer making it more difficult to obtain by criminals.

How do I know if the retailer terminal is contactless?

Look for the Contactless Symbol on the terminal.

How fast does the contactless transaction occur?

Transactions are typically completed within 1-2 seconds.  We encourage you to place the card flat over the Contactless Symbol.  If you tap the edge or the corner of the terminal it may not be as effective and delay the response time.

Will contactless cards work internationally?

Yes, you can use the Tap to Pay functionality wherever you see the Contactless Symbol.

Can the contactless feature be used for online purchases?

No, the contactless card feature only works for in-person transactions at contactless enabled terminals.

I received a notification that I should have received a new contactless card and I never received it?

Please give us a call at 800-868-4262.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

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Federally Insured by NCUA. Rates are current as of May 2022 unless otherwise noted and are subject to change.

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