If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to email@example.com. Once we receive your request we will send the PIN to you in the mail.
Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.
You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.
If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.
You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option. To change the PIN number on your credit card, simply call (888) 891 -2435. You cannot choose or change the PIN on your ATM card.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply. If a card is lost or stolen, a replacement charge may apply in some instances.
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Credit cards are an indispensable part of life, so we offer various options that give you the flexibility you need with rates that work for your budget. We're here to help our members get the right credit card.
Visa Credit Card Disclosure
You can activate your credit card in two ways: by calling the number affixed to your card (888-691-8661) or by logging into Online Banking and click on your Credit Card Loan Details. Then choose MyCardInfo.
You can activate your debit/ATM card by calling the number on the activation sticker and following the prompts until you receive confirmation your card was successfully activated. You may also activate your card by making a transaction at a Coastal ATM.
If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 to speak to a representative, available 24 hours a day, 7 days a week. You may also log into Online Banking and send us a request by secure message. Once we receive your request, we will send the PIN to you in the mail to the address on file. You will receive your PIN mailer within 5-7 days.
If you would like to set a PIN for your card, simply call 888-891-2435 and follow the prompts. If you have forgotten your PIN, contact us at 919-420-8000 or 800-868-4262.
Established limits are daily:
Classic - PIN $1000 Purchase/Credit $2000
Go Green - PIN $1000 Purchase/Credit $5000
HSA - PIN $1000 Purchase/Credit $3000
* A special introductory balance transfer rate of 0.00% APR applies for 12 months from the account open date. At the end of 12 billing cycles, the transferred balances will migrate to the standard rate qualified for.Fees tied to balance transfers do apply.
** A special introductory purchase and balance transfer rate of 0.00% APR applies for 6 months from the account open date. At the end of 6 billing cycles, the transferred balances will migrate to the standard rate qualified for. Fees tied to balance transfers do apply.
† Lowest rate based on Coastal Federal Credit Union's Qualified Loan Program. Your rate may vary and is determined by your credit worthiness.This ANNUAL PERCENTAGE RATE (APR) will vary with the market based on the Prime Rate. Normal credit approval applies.
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