Chip (EMV) Cards

Get a higher level of security for each card-based transaction.

Taking the next step to combat fraud

At Coastal, we implement technology that we know will provide the security that you need,
and is why all Coastal credit and debit cards now feature chip technology. This new chip
technology adds another layer of encryption to protect your sensitive data and thwart
fraud. EMV cards are embedded with computer chips and tethered to technology that’s used
to authenticate chip-card transactions. Here’s what you need to know about our Chip (EMV)
Card:At Coastal, we implement technology that we know will provide the security that you need,
and is why all Coastal credit and debit cards now feature chip technology. This new chip
technology adds another layer of encryption to protect your sensitive data and thwart
fraud. EMV cards are embedded with computer chips and tethered to technology that’s used
to authenticate chip-card transactions. Here’s what you need to know about our Chip (EMV)
Card:

Why A Chip (EMV) Card Is The Right Choice For You

  • Many retailers are switching their card-reader terminals to accommodate chip technology, requiring you to insert your card into the terminal rather than swipe it
  • If a retailer doesn’t support the chip technology, you can still swipe your card to complete your transaction
  • Unique, encrypted transaction code is generated every time you use your Coastal debit or credit card to provide your card with maximum security

The Fraud Prevention Tools You Need

  • Shop online and in-store confidently, knowing your Coastal credit and debit cards feature the latest security technology to safeguard your sensitive information
  • Access the latest information about new online security threats, data-breach warnings, and fraud updates
  • You will be automatically enrolled in debit fraud alerts via text message to identity unauthorized activity1

Coastal’s Commitment To Your Security

  • We always balance speed and convenience with the best security practices and state-of-the-art technology

  • We’ll provide you with the knowledge and tools to help you protect yourself from fraud and other risks in the future
     

Wealth Management
Wealth Management
Plan for your financial future, face to face with us.

Better banking abilities and best customer service.
William L.

Frequently Asked Questions

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may log into Digital Banking and send us a request by secure message. Once we receive your request we will send the PIN to you in the mail.

You should receive your new card within the month that the card is set to expire. To prevent any delays getting you a card, please ensure your address on record is correct. If you do not receive your new card, please contact our Member Contact Center at cardservices@coastalfcu.org or call 919-420-8000.

Yes, in most cases these cards can be used outside of the United States; however, to better serve you while traveling its best to notify us for improved security and access to your accounts. By knowing when and where you are traveling, allows us to strive to minimize the chances of your card(s) being blocked or flagged for unusual activity. To notify us, please call our Contact Center at 800-868-4262. For your convenience you can access cash at ATM locations worldwide.

To receive a replacement just give us a call at 800-868-4262 or 919-420-8000. Please allow 7 to 10 business days to receive the replacement card.

If you suspect your debit card has been blocked you may contact us at 888-241-2440, or if outside of the U.S. contact them at 909-941-1034. If your credit card has been blocked, you may call 800-868-4262. To help ensure uninterrupted use of your card, notify us in advance that you are traveling so we may flag your account with the travel destination and dates of your trip so a financial surprise doesn't spoil your trip.

If you suspect your debit card has been blocked you may contact us at 888-241-2440, or if outside of the U.S. contact them at 909-941-1034. If your credit card has been blocked, you may call 800-868-4262. To help ensure uninterrupted use of your card, notify us in advance that you are traveling so we may flag your account with the travel destination and dates of your trip so a financial surprise doesn’t spoil your trip.

    1. Valid mobile phone number required. Data and other wireless carrier charges may apply.


 

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