If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to firstname.lastname@example.org. Once we receive your request we will send the PIN to you in the mail.
Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.
You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.
If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.
You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option. To change the PIN number on your credit card, simply call (888) 891 -2435. You cannot choose or change the PIN on your ATM card.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply. If a card is lost or stolen, a replacement charge may apply in some instances.
Not a Member Yet? Get the process started here.
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At Coastal, we implement technology that we know will provide the security that you need,
and is why all Coastal credit and debit cards now feature chip technology. This new chip
technology adds another layer of encryption to protect your sensitive data and thwart
fraud. EMV cards are embedded with computer chips and tethered to technology that’s used
to authenticate chip-card transactions. Here’s what you need to know about our Chip (EMV)
We always balance speed and convenience with the best security practices and state-of-the-art technology
We’ll provide you with the knowledge and tools to help you protect yourself from fraud and other risks in the future
You can activate your credit card in two ways: by calling the number affixed to your card (888-691-8661) or by logging into Online Banking and click on your Credit Card Loan Details. Then choose MyCardInfo.
If you would like to set a PIN for your card, simply call 888-891-2435 and follow the prompts. If you have forgotten your PIN, contact us at 919-420-8000 or 800-868-4262.
You may access your credit card history, transactions, payments, and details within Online Banking.
Log into Online Banking and click on your Credit Card Loan Details > MyCardInfo > e-Statements to enroll. e-Statements are free and convenient. You can resume paper statements at any time.
The Annual Percentage Rate (APR) can be found on your monthly statement.
If you suspect your debit card has been blocked you may contact us at 888-241-2440, or if outside of the U.S. contact them at 909-941-1034. If your credit card has been blocked, you may call 800-868-4262. To help ensure uninterrupted use of your card, notify us in advance that you are traveling so we may flag your account with the travel destination and dates of your trip so a financial surprise doesn’t spoil your trip.
1. Valid mobile phone number required. Data and other wireless carrier charges may apply.
2. The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.
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