Fraud Prevention Tools

Arm yourself with resources to combat identity theft and fraud.

Our tools provide invaluable peace of mind

Here's How Our Fraud Prevention Tools Help You Bank Better:

  • Shop online and in-store confidently, knowing your Coastal credit and debit cards feature the latest security technology to safeguard your sensitive information
  • Access the latest information about new online security threats and data-breach warnings
  • Become more knowledgeable about fraud and other risks to protect yourself in the future
  • Your Coastal debit and credit cards are automatically enrolled in fraud alerts, via text message, to identify unauthorized activity1


Fraud Prevention Tools Channel (In-Store or Online) Enrollment Benefits

Account & Card Alerts

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Online Opt In
  • Automatic alerts help you manage and protect your accounts
  • Find out immediately when certain account activity occurs, such as hitting a savings milestone or dipping below a certain threshold

Chip (EMV) Cards

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In-Store Comes Standard
  • Offers great security whenever you shop in-store or online
  • Unique, encrypted transaction code is generated every time you use your Coastal debit or credit card

Digital Payments

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Both Opt In
  • Make purchases with your Coastal credit and debit cards without presenting your card to the merchant
  • Purchase items or services in-store, within apps and online
  • Pay more securely using special encryption generated by your device

Coastal CardNav

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Online Opt In
  • Turn your Coastal debit and credit cards off when you aren’t using them
  • Get immediate alerts each time card is used.
  • Set geographic areas where your card can be used (i.e., City or region)
  • Keep the card active around you — your card can be used wherever you are but nowhere else.
  • Limit card use to specific merchants or types of purchases.
  • Receive alerts when you’re getting close to any personal spending limits you’ve set.

Resource Center

Fraud Alert: Card Security Calls

We have received reports of members getting calls from a spoofed number pretending to be Coastal’s card security team, attempting to verify a possible fraudulent transaction. These calls are not coming from Coastal, even though the number may look like they are.

COVID-19 and Fraud: 4 Things You Need To Know

COVID-19 has changed the world as we know it today.  Everything is currently impacted by the virus, and fraudulent activity is not an exception. With everyone in America being more vulnerable and anxious than ever, scammers have seized this opportunity to exploit consumers. Here are four things you need to be wary of to ensure that you don't fall victim to COVID-19 scammers.  

1. Valid mobile phone number required. Data and other wireless carrier charges may apply.

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