Chip (EMV) Cards

Get a higher level of security for each card-based transaction.

Taking the next step to combat fraud

At Coastal, we implement technology that we know will provide the security that you need,
and is why all Coastal credit and debit cards now feature chip technology. This new chip
technology adds another layer of encryption to protect your sensitive data and thwart
fraud. EMV cards are embedded with computer chips and tethered to technology that’s used
to authenticate chip-card transactions. Here’s what you need to know about our Chip (EMV)

Why A Chip (EMV) Card Is The Right Choice For You

  • Many retailers are switching their card-reader terminals to accommodate chip technology, requiring you to insert your card into the terminal rather than swipe it
  • If a retailer doesn’t support the chip technology, you can still swipe your card to complete your transaction
  • Unique, encrypted transaction code is generated every time you use your Coastal debit or credit card to provide your card with maximum security

The Fraud Prevention Tools You Need

  • Shop online and in-store confidently, knowing your Coastal credit and debit cards feature the latest security technology to safeguard your sensitive information
  • Access the latest information about new online security threats, data-breach warnings, and fraud updates
  • You will be automatically enrolled in debit fraud alerts via text message to identity unauthorized activity1

Coastal’s Commitment To Your Security

  • We always balance speed and convenience with the best security practices and state-of-the-art technology

  • We’ll provide you with the knowledge and tools to help you protect yourself from fraud and other risks in the future

  • All cards feature free fraud text alerts, secure payment options including a contactless card wherever you see the Contactless Symbol2 and Digital Payments 

Frequently Asked Questions

You can activate your credit card in two ways: by calling the number affixed to your card (888-691-8661) or by logging into Online Banking and click on your Credit Card Loan Details.  Then choose MyCardInfo.
If you would like to set a PIN for your card, simply call 888-891-2435 and follow the prompts.  If you have forgotten your PIN, contact us at 919-420-8000 or 800-868-4262.
You may access your credit card history, transactions, payments, and details within Online Banking.
Log into Online Banking and click on your Credit Card Loan Details > MyCardInfo > e-Statements to enroll. e-Statements are free and convenient. You can resume paper statements at any time.
The Annual Percentage Rate (APR) can be found on your monthly statement.

If you suspect your debit card has been blocked you may contact us at 888-241-2440, or if outside of the U.S. contact them at 909-941-1034. If your credit card has been blocked, you may call 800-868-4262. To help ensure uninterrupted use of your card, notify us in advance that you are traveling so we may flag your account with the travel destination and dates of your trip so a financial surprise doesn’t spoil your trip.

1. Valid mobile phone number required. Data and other wireless carrier charges may apply.

2. The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.


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