Coastal is here to give you a helping hand during tough financial times.

Helping Our Members Bank Better With Comprehensive Financial Assistance

At Coastal Credit Union, we understand that financial challenges can arise. We are committed to providing our members with support and assistance. Whether you have a Coastal loan or other financial concerns, we offer a range of services to help you navigate through tough times and achieve your financial goals.

Coastal is here for you, where you have loans with us or not. Explore the options below and take advantage of the support available to you as a valued Coastal member as we help you Bank Better to Live Better.

  1. Request a Coastal Loan Modification or Payment Deferral
  2. Free Financial Counseling including paying down debt faster, improving your credit score, and student loan repayment options.

Coastal Loan Assistance

During financial hardship, Coastal is here to help.

Coastal Credit Union is here to help our members make ends meet during difficult times. Please follow the steps below to request assistance if you have a current Coastal Credit Union Consumer Loan or Mortgage. We may be able to provide payment deferral and other modifications.

Everything You'll Need for Your Member Assistance Request

  • Copy of Driver License
  • Proof of Income (current paystub, 2 years taxes, etc)
  • Proof of Financial Hardship

2 Ways to Request Loan Modifications and Payment Deferrals

Request Assistance from our Member Assistance Program Department:

Tap Here to apply for assistance today!

  • Select the "Loan Modification" Option

Request Assistance in Digital Banking

Simply log in to Online Banking or Coastal’s Mobile app and click the “Request Assistance” button in the Emergency Relief tile to fill out our secure Member Assistance Request form.

  • Select the "Loan Modification" Option
  • Don’t have online banking? It’s easy to register.
    [Check out the blog]

Financial Counseling Services

Helping your financial goals happen with GreenPath.

We partner with GreenPath to offer our members free financial consulting to help ease financial stress, address financial concerns, and develop a plan for living a financially healthy life.

GreenPath can offer assistance with financial counseling, managing debt, housing services, student loan counseling, credit report review, and financial education. This service is free to our members.

For more information visit or call 877-337-3399.


A debt management plan could help you to lower your interest rates and pay off debt faster.


Get a free credit review from GreenPath’s financial wellness experts.


Explore repayment options with a GreenPath student loan counselor.


GreenPath can help you make informed decisions about your housing choices.

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