Telephone Banking

Your Coastal accounts are always on call.

Turn your phone into a financial management tool

Here’s how Coastal’s Telephone Banking service could help you bank better:

  • Securely access your Coastal accounts by calling 919-420-8222 or 800-432-2643
  • All you need is your account number and Social Security number (businesses will need a Tax ID number) to log in the first time
  • You'll choose your own access code to ensure the security of your accounts
  • Clear instructions and voice recognition technology make it easy to check deposit account or loan balances, transfer funds, make loan and mortgage payments and more
  • Services are offered in both English and Spanish

Sometimes the best way to do business is to simply pick up the phone.

Although Coastal is proud of our Online Banking service, we understand that sometimes you don’t have access to a computer or mobile device. We also understand that there are still folks who would prefer to do business by phone. That’s why we have easy-to-use Telephone Banking.

When you call us, you’ll never be put on hold or be forced to deal with a service representative who lives in some far-off place. Instead, you’ll get prompt access to a modern voice recognition system that will allow you to check account balances, make loan payments and transfer funds by just punching in a few numbers and uttering a few words. When it comes to offering efficient service, Coastal knows exactly what buttons to push.

Frequently Asked Questions

If it is an electronic (ACH) payment, the money will be removed from your account on the Send Date. If the payment is sent as a paper check, the money will be removed from your account when your biller deposits the check. Make sure you keep enough money in your account to cover the check whenever your biller deposits it.
When you make a check payment in Bill Pay, we create a check as if you had written it yourself, and it’s treated just like any other check. Make sure you keep enough money in your account to cover the check whenever your biller deposits it.
The estimated delivery time will display when you request to submit a payment.

If the biller is setup for electronic (ACH) payments, they should receive the payment in one (1) business day (if submitted before 5:00 p.m.). If the biller is not setup for electronic payments, we will send a paper check, which the biller will typically receive in three (3) to five (5) business days.
On the Payments tab, you can see the Send and Estimated Delivery date. If you expand the Transaction, you can view the status and tracking information.
Some billers are not set up for electronic (ACH) payments within the Bill Pay network. The list of electronic billers will grow over time as our Bill Pay provider continuously works with billers to bring them into the network.

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