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Member Assistance Program

Offering a helping hand during tough financial times
Due to increased volume, our response time may be longer than usual. We are responding to applications in the order we received them. Thank you for your patience.


During financial hardship, Coastal is here to help. 

At Coastal Credit Union, we understand our members encounter financial hardship. We are here to help you make ends meet. We can provide assistance around Coastal loan modifications and disaster emergency relief loans.

Coastal's Member Assistance is designed to help members who have experienced:

  • Unemployment
  • Business Failure  
  • Disaster (natural or man-made)
  • Death of borrower or co-borrower
  • Increase in housing expenses
  • Long-term or permanent disability
  • Distant employment relocation 
  • Divorce or legal separation
  • Reduction in income

How we can help you

  • Emergency Relief Loans
    New emergency relief loans, without application fees, are available to help our current members meet immediate needs. This new, low rate loan is focused on helping you with your cash needs due to the pandemic.
  • Loan Modifications
    We offering loan modifications, including deferring payments for up to 120 days with no late fees, to help you make ends meet.

There are 2 ways you can apply for Hardship Assistance:

Option 1: Login to Online Banking and fill out the form within Secure Message.

Option 2: Complete our Disaster Relief Request Application

Once you have submitted an application, a Member Assistance Representative will reach out as soon as possible.  Due to the high demand our response time may be longer than usual.  Thank you for your patience.

You can also connect with a Member Assistance Program Representative through email: 


Additional financial consulting around debt restructuring is offered by Coastal Credit Union through its partner Green Path Financial Wellness.  For more information visit or call 877-337-3399.

Better banking abilities and best customer service.
William L.

Frequently Asked Questions

Annually, you are able to receive a copy of your credit report. You can visit to request the report.

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,


The most effective way to dispute an item on your Credit Report is to work directly with the Credit Reporting Agencies:

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,

A FICO score is a type of credit score created by the Fair Isaac Corporation. Lenders use borrowers' FICO scores along with other details on a borrowers' credit report to assess credit risk and determine whether to extend credit. Your score can impact your loan, interest rates terms, approvals and more.

Coastal has teamed up with Accel, a financial management program. Through comprehensive education and exceptional service, this organization has been assisting individuals for more than 40 years.

Need help?

Send us a secured message: