Member Assistance Program

From loan modifications to free financial counseling, we're here to help.

Loan Assistance

If you're facing financial hardship and have a loan with Coastal, we're here to support you. Here are the steps to request a loan modification or payment deferral.

  • Gather Necessary Documents

    Prepare your driver's license, proof of income, and evidence of financial hardship.

  • Apply for Assistance

    You can apply for assistance from our Member Assistance Program by selecting the “Loan Modification” option. Or, you can access our secure Member Assistance Request form inside Digital Banking or the Coastal Mobile App.

  • Await Our Response

    Our team will review your application and work with you to find a suitable solution.

Financial Counseling Services

Our Member Assistance Program is designed to provide you with the support you need during challenging financial times.

Debt Counseling (GreenPath)

In partnership with GreenPath, we offer complimentary financial counseling. GreenPath's experts can help you manage debt, review your credit report, and provide student loan counseling. This service is available at no cost to our members. For more information, visit GreenPath's website or call 877-337-3399.

Improve Credit Score

Build, rebuild, or improve your credit with Credit Path by Coastal Credit Union. Get personalized insights, clear action steps, and tailored financial tools all designed to help you reach your credit goals with confidence. Start your journey today and unlock a stronger financial future.

Pay Down Debt Faster

Struggling with high-interest debt? Our debt management plan can assist in lowering your interest rates, making it easier to pay off your debt quicker. Learn more about how you can benefit from this program.

Student Loan Options

Navigating student loans can be complex. Our partnership with GreenPath includes specialized student loan counseling to explore your repayment options. Discover more about how we can assist with your student loans.

Making Housing Decisions

Whether you're buying, selling, or just exploring your housing options, GreenPath can provide guidance to make informed decisions. Their housing services include advice on renting, homeownership, and mortgage management. Learn more about how we can assist with your housing choices.