Member Assistance Program

Offering a helping hand during tough financial times
Due to increased volume, our response time may be longer than usual. We are responding to applications in the order we received them. Thank you for your patience.


During financial hardship, Coastal is here to help.

Coastal Credit Union is working hard to provide you financial relief due to COVID-19. We are here to help you make ends meet. We can provide assistance around Coastal loan modifications and disaster relief loans.

How to Request Loan Modifications and Payment Deferrals.

To help our members through these difficult times, we are providing loan modification options, including deferring payments, with no fees.

For quickest support:

  1. Enroll in our Skip-A-Pay Program

    With Skip-A-Pay, you may be able to postpone your monthly payments with no late fees. Interest will continue to accrue. For eligible consumer loans, simply log into Online Banking or Coastal’s Mobile app to see if you have a loan eligible for our expedited one month Skip-A-Pay program. Learn more about Skip-A-Pay.
  2. Or, Send Us a Secure Message

    If you need help with loans that are not eligible for Skip-A-Pay, we may still be able to provide payment deferrals and other modifications. Simply log into Online Banking or Coastal’s Mobile app and click the Emergency Relief button to fill out our secure form.
  3. Or, Fill Out Our Form

    If you are unable to use these quicker channels, you can still fill out the Disaster Relief Assistance Application to get started.


We partner with GreenPath to offer our members free financial consulting to help ease financial stress, address financial concerns, and develop a plan for living a financially healthy life. GreenPath can offer assistance with financial counseling, managing debt, housing services, student loan counseling, credit report review, and financial education. This service is free to our members. For more information visit or call 877-337-3399.


Small Business Relief Loans

  • The window to apply for PPP loans has closed. If you have questions related to an existing PPP application, please login to your Lendio Application Portal for access to Lendio support, or contact 855-853-6346 for assistance.

Better banking abilities and best customer service.
William L.

Frequently Asked Questions

Annually, you are able to receive a copy of your credit report. You can visit to request the report.

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,


The most effective way to dispute an item on your Credit Report is to work directly with the Credit Reporting Agencies:

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,

A FICO score is a type of credit score created by the Fair Isaac Corporation. Lenders use borrowers' FICO scores along with other details on a borrowers' credit report to assess credit risk and determine whether to extend credit. Your score can impact your loan, interest rates terms, approvals and more.

Coastal has teamed up with Accel, a financial management program. Through comprehensive education and exceptional service, this organization has been assisting individuals for more than 40 years.

Need help?

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