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Member Assistance Program

Offering a helping hand during tough financial times

Coastal's Member Assistance Program (MAP) representatives can guide your return to fiscal health

Here's how Coastal’s Member Assistance Program could help you bank better:

  • A program designed to help you stay on track to pay off your loan during periods of financial hardship
  • Receive financial coaching and learn how to modify your loan terms to fit your budget
  • To see if the Member Assistance Program is right for you, visit a branch or contact us
  • As part of the process, Member Assistance Program members will need to fill out the Budget Analysis Form and Member Assistance Request Form.
  • Submit the forms to Coastal. You can send them by mail to Coastal Credit Union, Attn: Member Assistance Program, P.O. Box 58429, Raleigh, NC 27658. You can also fax them to (866) 570-1718 or drop them off at one of our branches.

Sometimes life puts obstacles in your path. We can help you get over them.

At Coastal Credit Union, we understand that even the most conscientious, hard-working North Carolina residents can encounter financial difficulties. We also understand that during those tough times it may become impossible for you to pay all your bills – or make scheduled payments on your Coastal loans.

When that happens, our first reaction isn’t to repossess your car or foreclose on your home. It’s to connect you with our Member Assistance Program and try to restore you to fiscal health. Our MAP team will take a close look at your financial situation and often offer a modified loan repayment plan. That’s because at Coastal, our goal is to ease your burden, not add to it. As a not-for-profit financial cooperative, we focus on working with our member-owners in every way.

Wealth Management
Wealth Management
Plan for your financial future, face to face with us.

Better banking abilities and best customer service.
William L.

Frequently Asked Questions

Annually, you are able to receive a copy of your credit report. You can visit to request the report.

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,


The most effective way to dispute an item on your Credit Report is to work directly with the Credit Reporting Agencies:

Trans Union- 800-680-7289,
Experian- 888-397-3742,
​Equifax- 800-525-6285,

A FICO score is a type of credit score created by the Fair Isaac Corporation. Lenders use borrowers' FICO scores along with other details on a borrowers' credit report to assess credit risk and determine whether to extend credit. Your score can impact your loan, interest rates terms, approvals and more.

Coastal has teamed up with Accel, a financial management program. Through comprehensive education and exceptional service, this organization has been assisting individuals for more than 40 years.

Need help with Member Assistance Program?

Call 800-868-4262 to speak with a representative