Frequently Asked Questions

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To refinance your auto loan to Coastal, you must meet credit, income, and collateral requirements. If you have an existing auto loan with Coastal that you want to refinance, please contact a loan representative for additional requirements.
For information on how your credit score may be affected by refinancing, contact Equifax, Experian, or TransUnion.
You may be eligible to refinance your auto loan if you owe more than your vehicle's current value.
You can refinance your auto loan to Coastal within the same day as your loan approval if you are able to provide all the requirements needed.
You do not need to change your auto insurance carrier to refinance your auto loan to Coastal. However, you will need to update your loss payee to Coastal.
Coastal does not charge fees to refinance your auto loan; however, the Department of Motor Vehicles may assess fees if you have any changes to your title or registration.
Coastal Credit Union Checking accounts do not have monthly service fees.
You can access or manage your account by registering for Digital Banking through COASTAL24.com or Downloading the Coastal App.
You are automatically enrolled to receive debit fraud alerts via text message, ensuring you're notified quickly of any suspicious activity on your account. Coastal provides robust security measures to help protect your credit and debit cards.
Coastal has over 55,000 surcharge-free ATMs nationwide.
As a Coastal member, you are entitled to presale offers on Coastal Credit Union Music Park Concert tickets and Carolina Hurricanes games. You also have access to LoveMyCreditUnion rewards for several discounts, and each time you use your debit or credit card, we give a penny back to the Coastal Foundation to support our community.
No minimum balance is required for your Coastal Checking account. However, a $25 minimum opening deposit is required to get started.
Yes, Coastal has several options available to guard against overdrafts. You can link your savings account to automatically transfer funds in the event of an overdraft. Many accounts are eligible to enroll in Courtesy Pay or Courtesy Pay Plus, which can limit the fees incurred in the event of an overdraft.
You may order checks directly within Digital Banking. Simply choose "Order Checks" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location.
A Select Employee Group is a business partner of Coastal Credit Union that offers credit union membership eligibility to its employees at no cost. SEG partners range in size from small businesses and non-profits to large organizations. By partnering with us, SEGs are able to empower their workforce with resources that contribute to their financial well-being and success.
Partnering with us is an invaluable opportunity for your business to enhance employee benefits by providing access to Coastal's comprehensive financial services. At no cost to your company, you'll be empowering your workforce with resources that contribute to their financial well-being and success and joining a network of businesses that value community involvement and financial empowerment.
Employees of SEGs gain access to Coastal's full range of financial products and services, including savings and checking accounts, loans, and financial education. Coastal's online resources and tools can help employees manage their money effectively and put them on the path to improving their financial well-being.
There's no cost to becoming a SEG business partner of Coastal Credit Union.
If your company is interested in becoming one of our SEGs, please complete the "Let's Get Started" form above. Once completed, a member of our team will contact you to discuss our partnership opportunities and understand the benefits for your business and employees.
Following an introductory conversation with our team, a business partner application will need to be completed and sent to the National Credit Union Administration (NCUA) for approval. The NCUA reviews all Select Employer Group requests to ensure the applying organization meets the criteria defined in our credit union's charter. That approval process can take up to a few weeks.
There are simple steps to Join Coastal:
  • First, Choose a Product: It all starts by opening a Savings Account. You can then choose another product, such as – Go Green Checking, a credit card, a Coastal Mortgage, or an Auto Loan.
  • Next, Complete the Application: Fill out the application for the product you want online or visit one of our branches for personalized assistance.
  • Welcome to Coastal! Once your account or loan is set up, you're officially a Coastal Credit Union member!
Coastal Credit Union Membership is free to eligible applicants. You simply need to deposit $25 into a primary savings account. Individuals who qualify through the Coastal Credit Union Foundation membership option are required to make a $18 Foundation contribution.
Coastal Credit Union has 17 branches conveniently located throughout central North Carolina. Coastal members also have access to a nationwide network of surcharge-free ATMs.
We have three options to qualify for membership if you live outside NC:
  • Employment: You're qualified to join Coastal Credit Union if you're employed by one of the hundreds of eligible associations, organizations, or businesses we partner with.
  • Family Membership: If you're an immediate family and household member of someone who has already joined Coastal, you are also eligible to become a Coastal member. Immediate family is defined as a spouse, child, sibling, parent, grandparent, grandchild, stepparent, stepchild, stepsibling, and anyone in an adoptive relationship. A household is defined as anyone living in the same residence, maintaining a single economic unit.
  • By Becoming a Champion for Change with the Coastal Credit Union Foundation!: Join as a Champion with the Coastal Credit Union Foundation and make a difference! Our Foundation proudly supports local 501(c)(3) organizations that strengthen our community. Through our funding, the Foundation helps build financial well-being, expand access to affordable housing, and connect people with vital resources. With a $18 Coastal Credit Union Foundation membership contribution, which can be deducted from your Coastal Savings Account, you can amplify the impact of this good work and help create lasting change.
Because we're a member-owned not-for-profit cooperative, we're able to offer better rates and lower fees and provide the products and services that you want and need. Moreover, we share our profits back in the form of member dividends and provide community support in areas like financial literacy, affordable housing, and financial well-being.
At Coastal, we have technology in place so you can access your account from wherever you are, whenever you need it. We have branches with extended Teller Hours from 7 am-7 pm, 7 days a week, conveniently located throughout central North Carolina, along with a nationwide network of surcharge-free ATMs. If you need account access on the go, we offer digital banking, including mobile and online banking, for added convenience.
Deposits are federally insured up to a total of $250,000 per ownership interest by the National Credit Union Administration (NCUA). We also offer 24/7 fraud monitoring, including customized fraud text alerts with Coastal debit and credit cards.
Bill Pay is a free service for Coastal members. The only fee you could incur is if you choose to overnight a check payment, which has an express fee of $25.
Yes, by using our 'Bill Pay' service, which is in the menu of our mobile app. From Bill Pay, you can pay bills, manage existing billers, add new ones, and check past payments
To set up a new payee or biller, select 'Pay a Bill or Person', select 'Pay a Bill', select 'Add Biller.' Common options will populate automatically. You will need your login credentials for that biller. You will input all relevant information for that biller, including your account number with that biller. You may also have to provide a biller address. You will have the option to give the biller a nickname, categorize into a group, and set up alerts. Select 'Add.' A confirmation will be provided that you have successfully added the payee.
  • Delivery times for bill payments depend on the method in which the payment was sent. There is not a due date guarantee.
  • Electronic payments will be withdrawn from your account on the send date and will arrive to the biller on the next business day (if submitted before 5:00 p.m. Eastern Time).
  • Check payments will be withdrawn from your account when the biller cashes the check. Checks typically post up to 7 business days after the send date.
  • Yes, you have until 4 pm Eastern Time on the send date to cancel your payment. You'll see all listed upcoming payments, and you can cancel the payment entirely.
  • To cancel your payment in online banking, select 'Pay a Bill or Person,' select 'View Activity.' On the Payments tab, locate the payment you want to cancel and click the down arrow to expand. Select 'Delete Payment,' select 'Yes,' Delete Payment to confirm.
  • A confirmation will be provided that you have successfully canceled the payment.
Yes. Bill Pay only allows payments to billers located in US territories. International billers are not allowed.
Student Checking is available to minors under age 18. There is no minimum age requirement. The account must be opened jointly with a parent or legal guardian. A minimum opening deposit of $25 is required.
Coastal's routing number is 253175494. To find your account number, simply log into Digital Banking, select the desired account, and then select "Details" on the right to view your account number.
Your certificate will be used as collateral for a loan for the amount you are borrowing while your certificate continues to earn dividends.
You can use a Certificate-Secured Loan when you need quick access to cash or for any emergency or personal reasons.
No. There are no fees associated with a Certificate-Secured Loan.
Yes. When you borrow money using your certificate, you will still continue to earn dividends.
A Certificate-Secured Loan may help build your credit by reporting your on-time payments to the credit agencies.
When you pay off your Certificate-Secured Loan, your certificate balance is no longer held as collateral for a loan. However, the current certificate terms will still be in effect until the certificate's maturity date.
Yes. You can pay off a Certificate-Secured Loan early and with no prepayment penalty fees.
Both products can be used to help you reach your savings goals.
Members can open a Savings or Special Savings account online or by visiting a local branch. A $25 minimum opening deposit is required to get started.
There are no monthly service fees for active Coastal Savings Accounts.
Yes, we only require that $5.00 remain in the Primary Savings account to maintain your membership at Coastal.
We offer IRAs, and our Wealth Management team offers additional assistance with retirement planning.
A: You can apply online, through any mobile device, or by calling Coastal at 800-868-4262. For more details and to start your application, visit our Overdraft Line of Credit page.
An overdraft line of credit works by linking your checking account to a line of credit that will cover the amount of an overdraft in your checking account up to the approved credit limit.
No. There are no fees for an overdraft line of credit.
To determine your credit limit for an overdraft line of credit, you must submit an application for review and consideration. All lines of credit are subject to credit approval.
Yes. You can use an overdraft line of credit for any personal needs.
Your overdraft line of credit account will be reported to the credit agencies as a revolving credit account. For more information on how your credit score may be impacted, contact Equifax, Experian, or TransUnion.
To increase the limit on your overdraft line of credit, you will need to submit an application and meet credit qualifications for an increase in the limit.
A minimum monthly payment is required if your balance is not paid in full by the following billing cycle.
There is no difference between a new or used auto loan rate. However, rates may vary depending on your credit score and collateral.
To determine your eligibility and max approval, you can apply online or at a local branch to obtain a pre-approval. Your pre-approval will be contingent upon the vehicle and requirements needed to complete your loan.
Yes. You are eligible to refinance an existing Coastal Auto Loan after 12 consecutive payments have been made.
Documents may not be needed to submit an application but will be needed prior to booking for verification purposes. Documents requested may vary based on the loan program. You must be a legal resident of the US, have a valid driver's license, and meet the requirements for an auto loan approval.
Your loan approval can be instantaneous or within minutes from the time your application has been submitted.
No. There is no difference in the loan process for a new versus a used car.
If you are looking to lower your rate, term, or obtain cash out, refinancing your mortgage may be an option with us. For expert advice, please contact one of our Mortgage Loan Officers.
Coastal charges a low application fee of $1,250. You receive substantial savings because there are no charges for document prep or credit reports. Additional charges may apply depending on the interest rate and loan program you choose.
Depending on interest rates and your financial needs, refinancing may: (1) lower your monthly payments (2) reduce the amount of interest you pay over the life of the loan and (3) pay your loan off faster.
On average, the mortgage approval process may take up to 30 days. However, depending on the situation, the process may be shorter or longer.
Yes. Cash-out refinancing allows you to turn equity into cash; loan-to-value limits apply. For expert advice, please contact one of our Mortgage Loan Officers.
Yes. Refinancing may affect your credit score initially.
You can apply online through the Coastal website, through the Coastal App on your mobile device, or by phone at 800-868-4262.
Coastal charges a low application fee of $1,250. You receive substantial savings because there are no charges for document prep. Additional charges may apply depending on the interest rate and loan program you choose.
For first-time homebuyers, the minimum down payment is 3%. Subsequent purchases will require a minimum of 5% down payment.
The minimum credit score is 620 unless program-specific.
PMI is required on all loans with a down payment of less than 20% unless program specific. The cost of PMI is determined by the loan-to-value (LTV) and credit score.
With a fixed-rate mortgage, the interest rate remains constant during the life of the loan, which provides stability based on your monthly budget. With an adjustable-rate mortgage (ARM), you may have a low introductory rate. However, the interest rate may change periodically based on the ARM program.
If you are looking to lower your rate and/or loan term, refinancing your mortgage may be an option with us. For expert advice, please contact one of our Mortgage Loan Officers.
You can apply online through the Coastal website, through the Coastal App on your mobile device, or by phone at 800-868-4262.
On average, the mortgage approval process may take up to 30 days. However, depending on the situation, the process may be shorter or longer.
For expert advice, please contact one of our Mortgage Loan Officers.
Register and log into Coastal's Digital Banking to schedule automatic payments from your account at Coastal or another institution. You can also make payments through our mobile app* or Speedpay. This service is available for debit cards, automatic drafts from your checking account or ACH payments, Discover®, and MasterCard® credit cards only.

*Data and other wireless carrier charges may apply.
Yes. Register and log into Coastal's Digital Banking to schedule automatic payments from your account at Coastal or another institution.
Yes. Register and log into Coastal's Digital Banking to schedule automatic payments from your account at Coastal or another institution.
For any issues with making your payment, please call 800-868-4262 and choose option 0 (zero). Note that any payments processed over the phone will incur a $5 service fee.
You can log in to Coastal's Digital Banking to see your loan payment transaction history to confirm that your payment has been received.
You can log in to Coastal's Digital Banking to view your loan due date and amount due.
To change the due date for a Coastal Auto Loan, or Personal Loan, please send us a secure message inside Digital Banking to request a Due Date Change Form.

At this time, Coastal does not allow members to modify the due date of credit cards, mortgages, or home equities.
We do not recommend using Coastal Bill Pay to pay your Coastal loan; instead, you can schedule automatic payments from your account at Coastal by logging in to Coastal's Digital Banking.
You can find a coupon inside your monthly statement.
The minimum credit score for Jumbo loans varies based on the credit score and loan to value. For expert advice, please contact one of our Mortgage Loan Officers.
The minimum down payment for Jumbo loans is as low as 5.00%.
The maximum amount borrowed on a Jumbo loan is based on credit score and loan to value. For expert advice, please contact one of our Mortgage Loan Officers.
The minimum loan amount must be equal to or greater than $832,750.
If you are looking to lower your rate and/or loan term, refinancing your mortgage may be an option with us. For expert advice, please contact one of our Mortgage Loan Officers.
On average, the mortgage approval process may take up to 30 days. However, depending on the situation, the process may be shorter or longer.
PMI is required on all loans with a down payment of less than 20% unless program specific. The cost of PMI is determined by the loan-to-value (LTV) and credit score.
Our flexible terms allow you to borrow up to 85% of the property value, which means a down payment of only 15% with Mortgage Insurance approval.
Coastal charges a low application fee of $1,250. You receive substantial savings because there are no charges for document prep or credit reports. Additional charges may apply depending on the interest rate and loan program you choose.
You can own an unlimited amount of investment properties The maximum number of financed properties is 10. However Coastal will only finance a maximum of four properties (of those ten).
You can purchase and refinance a condo, townhome, single-family home or a 2-4 unit.
Coastal will finance a maximum of four properties.
The rental income from the property being purchased may be used for loan qualifying purposes under certain circumstances. For expert advice, please contact one of our Mortgage Loan Officers.
At Coastal, safeguarding your personal information is a fundamental aspect of our commitment to help you Bank Better to Live Better. We embrace industry best practices and regulations to ensure the highest standards of data protection. Our dedicated team continually assesses and mitigates risks associated with handling your information, employing comprehensive measures to safeguard against unauthorized access, data breaches, and other threats.

Our employees are trained to protect member information strictly, and we prioritize accountability and transparency in our data-handling processes. Through regular audits and assessments, we validate the effectiveness of our security protocols and make necessary adjustments to stay ahead of emerging risks.

Furthermore, our comprehensive physical, technical, and procedural security measures ensure that your personal information is handled with the utmost care and in compliance with applicable laws. We understand the trust you place in us, and we are unwavering in our commitment to protecting your privacy and security.
The payoff is only valid through the date viewed inside Digital Banking. A payoff letter received from Coastal will have a date the payoff is valid through.
If you overpay, the excess is deposited to your Coastal savings account. If you underpay, the balance owed will be reflected in Online banking/Mobile apps and your monthly statement. The balance must be paid in full for Coastal to release its lien.
There is no fee for a payoff.
You can check Online banking/Mobile App for transaction history. This transaction will be on your monthly statement.
Please call our Member Service team at 800-868-4262.
Your monthly statement will indicate the loan is paid in full. If you need to request a paid-in-full notice, please call our Member Service team at 800-868-4262.
We will mail your title or lien release to the address that appears on your account within 7-10 business days after payment is received. If the title is held electronically, your state Department of Motor Vehicles will be sending the lien-free title.

Important: All items will be mailed to the address on the payoff quote. If your mailing address has changed, please complete an address change through the online banking website.
The release of the mortgage is sent to the county clerk's office within 30 calendar days of the payoff, and the county can take 90 days or more to record the release. You can request a copy of the lien release from your county recorder's office 90 days after the payoff. If you are unable to obtain a copy of the release, you can request a copy directly from us after it has been recorded.
If you need the title sooner, there is an emergency lien release option with a fee from the DMV. Please call Loan Servicing to learn more about this process at 919-882-6698 from 8:30 am-5:30 pm Eastern Time, Monday through Friday.
HomeReady is designed for credit-worthy, low-income borrowers who meet the 80% area median income limits based on the county where the property is located. For expert advice, please contact one of our Mortgage Loan Officers.
The minimum credit score for HomeReady is 620.
A minimum of 3% down payment is required for buying a home with a Home Ready® Mortgage. Flexible funding for down payment and closing costs can come from multiple sources, including gifts, grants from lenders or other eligible entities, and Community Second Mortgages. For expert advice, please contact one of our Mortgage Loan Officers.
Qualifying income can include possible rental or boarder income. For expert advice, please contact one of our Mortgage Loan Officers.
You can purchase and refinance a condo, townhome, single-family home or a 2-4 unit property.
HomeReady allows for reduced PMI coverage above 80% LTV (loan to value).
You can apply online through the Coastal website, through the Coastal App on your mobile device, or by phone at 800-868-4262.
Please refer to the following websites for educational resources: https://www.nchfa.com/home-buyers/resources-for-home-buyers https://dhic.org/homeownership-center/ https://www.fanniemae.com/education
The difference between our High Yield Savings account and the regular Savings account is the rate. Our High Yield Savings account offers two tiers and the rate is based on the balance in your account each day. Both products can be used to help you reach your savings goals.
Members can open a High Yield Savings account online or by visiting a local branch. A $25 minimum opening deposit is required to get started.
There are no monthly service fees. However, if your balance is below $10,000, you will receive the lower rate for this account. View our full list of fees.
You can access your High Yield Savings through digital banking, by processing a transfer, or by visiting a Coastal branch.
There is no limit to the amount you can have on deposit in a High Yield Savings account. However, deposits will be subject to our Funds Availability Policy and Mobile Deposit limitations.
Coastal offers Traditional, ROTH, and SEP IRAs. We also offer Certificate IRAs.
Yes. Anyone is eligible to open an IRA. Please consult a financial or tax advisor on which IRA is best for you.
Yes. Each year the limit may change based on IRS changes. Please consult a tax professional for full details.
Yes. For Traditional/ROTH IRAs prior year contribution can be processed until the tax deadline. For SEP IRAs, no prior year contributions can be made. Please consult a tax professional for full details.
Members who are enrolled in a High Deductible Health plan.
Yes. Each year the limit may change based on IRS changes. Please consult a tax professional for full details.
You may use your Health Savings Plan to cover qualified medical expenses.
To find a list of expenses that are covered, you can visit Publication 969 (2023), Health Savings Accounts and Other Tax-Favored Health Plans | Internal Revenue Service (irs.gov)
No. Health Savings Accounts cannot be used for non-medical expenses.
All contributions and distributions are required to be reported on your income tax return. Annually, we will provide you with a 5498-SA for your contributions and a 1099-SA for your distributions. Please consult a tax professional for full details.
Your HSA account will remain available to you. You will not be able to make contributions to your HSA account unless you are enrolled in a High Deductible Health plan, but you may continue to use it for qualified medical expenses.
There are no monthly service fees with our Money Markets. Click here to view our full list of fees.
No. There is no limit to the number of withdrawals from our Money Markets.
To qualify for the highest rate, you must make at least 15 transactions per month with a linked Go Green Checking debit card.
Yes, a $25 minimum opening deposit is required to get started
Yes! You can open a Money Market account online or by visiting a local branch. A $25 minimum opening deposit is required to get started.
Go Green Checking is a checking account, and Go Green Money Market is a type of savings account.
You can earn a higher dividend rate on up to the first $10,000 in your Go Green Checking account with 15 or more debit card transactions per month.
Simply post 15 or more debit card transactions per month to enjoy a higher dividend rate on your Go Green Checking account.
Coastal Credit Union Checking accounts do not have monthly service fees.
You can access or manage your account by registering for Digital Banking through COASTAL24.com or Downloading the Coastal App.
Yes, Coastal has several options available to guard against overdrafts. You can link your savings account to automatically transfer funds in the event of an overdraft. Many accounts are eligible to enroll in Courtesy Pay or Courtesy Pay Plus, which can limit the fees incurred in the event of an overdraft.
For first-time homebuyers, the minimum down payment is 3%. However, Coastal offers a no down payment options up to 100% loan to value (LTV) on purchases with our Live Better product. For expert advice, please contact one of our Mortgage Loan Officers.
An individual is to be considered a first-time homebuyer who (1) is purchasing the security property; (2) will reside in the security property as a principal residence; and (3) had no ownership interest (sole or joint) in a residential property during the three-year period preceding the date of the purchase of the security property. In addition, an individual who is a displaced homemaker or single parent will also be considered a first-time homebuyer if they had no ownership interest in a principal residence (other than a joint ownership interest with a spouse) during the preceding three-year time period.
Co-signers, both occupying and non-occupying, are allowed to assist our members with qualifying for a new home purchase. For expert advice, please contact one of our Mortgage Loan Officers.
Yes. Gifts and Community grants are allowed to assist with down payment and/or closing costs.
Coastal offers no down payment options up to 105% loan to value on purchases. For expert advice, please contact one of our Mortgage Loan Officers.
Please refer to the following websites for educational resources: • https://www.nchfa.com/home-buyers/resources-for-home-buyers • https://dhic.org/homeownership-center/ • https://www.fanniemae.com/education
You may open a Coverdell ESA account by visiting a local branch or by calling 800-868-4262.
The maximum annual contribution for this year is $2,000.
Your savings are tax-deferred and are not taxed when withdrawn for qualified education expenses. Please consult a tax advisor for additional benefits.
Coverdell ESA funds can be withdrawn for a broad range of qualified K-12 expenses such as tuition, books, uniforms, supplies, tutoring and special needs services.
The funds can be transferred to a beneficiary, or you may seek advice from a tax advisor.
You may contact our Wealth Management Department for other options for saving for education.
To find Coastal's holiday hours, please visit our Holiday Schedule webpage.
You can check your account balance by calling us at 800-868-4262.
Yes. Simply log in to Digital Banking and select "Schedule Branch Appointment" in the menu. You can also visit a local branch or call us at 800-868-4262 to schedule an appointment.
Please call us immediately to report a lost or stolen card at: 800-868-4262.
We're always looking for ways to improve how we communicate with our members, and your feedback is important to us! If you have any thoughts or suggestions, please feel free to share them by emailing us at [email protected].

For your privacy and security, please do not include personal information (such as account numbers, dates of birth, or social security numbers) in your emails.
Coastal has branches in Apex, Carrboro, Cary, Durham, Garner, Holly Springs, Henderson, Raleigh, and Rocky Mount. You can find all Coastal branches and ATMs by visiting our locations page.
The Coastal Fast Lane is located on the right-hand side of the main gate entrance. There is also a Fast Lane entrance at the second gate. Simply show a Coastal debit or credit card to gain entrance. Your card gives you access to yourself and one guest.
Simply use your Coastal card, and the person at concessions will apply your 10% discount.
Joining Coastal is easy! Simply visit our Become a Member page to get started!
Go Green Checking earns dividends, and Basic Checking does not earn dividends.
You can apply for a checking account by visiting a local branch or online at COASTAL24.com.
There is no minimum age for a checking account, but if the account is for a minor, we require a guardian to be on the account as a joint owner.
At Coastal, we do not charge a fee for ATM withdrawals at our ATMs or those in the CashPoints, Allpoint, or Sheetz networks. However, if you use an ATM outside of these networks, the ATM provider may charge a fee.

If a transaction causes your account to become overdrawn, there may be a fee associated with that as well. For more details, check out our Fee Schedules.
Each time you use your Coastal debit or credit card, we give one penny back to the Coastal Foundation. That adds up to almost $400,000 a year to support our community!
The minimum deposit is $250.
Yes, you may visit our local branch or call us at 800-868-4262.
No. Once the Certificate is opened, funds cannot be added until the maturity date.
The dividend rate and annual percentage yield are fixed and will be in effect for the initial term of the account. The dividend period begins on the first day of the term and ends on the maturity date.
A maturity notice is mailed or available within your docs 30 days prior to the maturity date.
A penalty may be imposed if you withdraw any of the principal before the maturity date. The penalty depends on your certificate term. Terms less than 12 months, $25 or 90 days of dividends, whichever is greater. Terms of 12 months, $25, or 180 days of dividends, whichever is greater. Terms greater than 12 months, $25 or 365 days of dividends, whichever is greater. In certain circumstances, the penalty may reduce the principal balance if accrued dividends are insufficient to cover the early withdrawal penalty. The penalty will be waived in the event the primary member is deceased or by a court of law.
On average, the mortgage approval process may take up to 30 days. However, depending on the situation, the process may be shorter or longer.
There are no limits on the amount of cashback that can be received on a standard cash-out refinance transaction, subject to the maximum loan-to-value (LTV), combined-loan-to-value (CLTV), and home-equity-combined-loan-to-value (HCLTV) ratios. For expert advice, please contact one of our Mortgage Loan Officers.
You can use the money from a cash-out refinance for almost anything. However, many homeowners use it to consolidate debt or make home improvements.
A no cash-out refinance transaction is when a refinance transaction the lender only refinances an amount equal to or lower than the remaining loan balance. In a cash-out refinance transaction, a person uses the equity in their home to refinance a higher principal amount. For expert advice, please contact one of our Mortgage Loan Officers.
Please refer to a Certified Public Account (CPA) or other tax professional.
Yes. A refinance replaces your current mortgage with a new one.
You can apply online through the Coastal website, through the Coastal app on your mobile device, in person or by phone with a Mortgage Loan Officer. Terms and conditions apply.
Our Business Visa® has a Fixed Annual Percentage Rate (APR) of 14.75% for purchases and 16.75% for cash advances. You can see our full fee disclosure here.
Our Business Visa® can be linked to Savings Edge for discounts on gas, dining, and more.
There is no annual fee for a Business Visa® card. You can see our full fee disclosure here.
A Business Visa® account can be managed inside Digital Banking through your Business Membership. Please contact us at 800-868-4262 to learn more.
Business Visa® limits start at $5,000 and are subject to credit approval.
Our Business Visa® is not available for overdraft protection. Coastal can link additional Business Share accounts to provide overdraft protection. Please contact Coastal at 800-868-4262 or visit your local Coastal Branch to learn more.
Yes. A personal guarantee is a requirement to get a Business Visa® account.
Yes. You and your business will need to join Coastal prior to closing the loan.
As a Guarantor, your Personal Credit will be reviewed as part of the Business Loan application.
Business Checking accounts can be opened at any Coastal Branch location.
Coastal does not offer Merchant Services for business accounts.
Business Checking can be managed inside Digital Banking through your Business Membership. Please contact Coastal at 800-868-4262 to learn more.
Fees associated with the Business Checking account can be found in Coastal's Schedule of Fees.
Coastal can link additional Business Share accounts to provide overdraft protection. Please contact Coastal at 800-868-4262 or visit your local Coastal Branch to learn more.
Fees associated with the Business Checking account can be found in Coastal's Schedule of Fees.
Coastal does not charge a fee to use a Coastal card with digital wallets. However, be aware that depending on your wireless plan, some rates may apply.
Even though it would be extremely difficult for someone other than you to use your digital wallet, you should get a new card number if you believe your device has been stolen. Please call 800-868-4262, verify all transactions on your statement, and request that we close your old card and send you a new card number.
If the merchant in question accepts digital wallets, you will be able to use your Coastal card enrolled in your digital wallet to complete online purchases.
Digital wallets disguise your card number and use dynamic information that changes for each transaction, making it difficult for bad actors to capture and use your card information.
Coastal cards can be used with Apple Pay®, Samsung Pay®, Garmin Pay®, and Google Pay®.
A recipient will receive their funds within two business days of claiming the funds. The money will be removed from your account after 5:00 pm (Eastern Time) on the day the recipient claims the funds. Recipients have seven days from the 'Send On' date to claim the funds. If funds are not claimed within seven business days, the link to claim them will expire, and the money will stay in your account.
Yes. A new member (less than 90 days) has these limits to pay a person:
  • minimum Person to Person amount of $5
  • maximum amount to any one payee of $5,000
  • maximum daily amount of $5,000
  • maximum weekly amount of $20,000
  • maximum monthly amount of $20,000
An established member has these limits to pay a person:
  • minimum Person to Person amount of $5
  • maximum amount to any one payee of $10,000
  • maximum daily amount of $10,000
  • maximum weekly amount of $40,000
  • maximum monthly amount of $40,000
Yes, as long as the recipient has not completed the verification process and claimed the funds, you can still cancel the payment.

In your online banking, select 'Pay a Bill or Person,' select 'View Activity.' Select the down arrow on the appropriate person. Select 'Delete Payment,' select 'Yes,' Delete Payment to confirm.

In the app, select 'Bill Pay,' select 'Payments.' Select the pencil on the appropriate person. Select 'Delete Payment,' select 'Yes,' Delete Payment to confirm.
Pay a Person is a free service for Coastal Members. While we do not charge any fees, please note that the recipient's bank may impose its own fees for receiving the funds via bank transfer
Yes, end-to-end encryption is utilized. When using Pay a Person, you will set up a security question and answer for your recipient to answer the first time you do a transaction together. The security question is designed to be a question only the recipient of the funds would know the answer to. This is to ensure the payment is being sent to the correct person at the indicated mobile phone number or email. There are a limited number of attempts a recipient can make to answer the security question correctly before the transaction is canceled automatically.
You can send money to anyone with a United States based bank account and United States based mobile phone number.
You can register for Online Banking by selecting Login from Coastal24.com, then selecting Register.

You can register for Online Banking using the Coastal Mobile App by selecting Register on the first screen once the app opens.

To get set up to use Online Banking or the Coastal Mobile App, you'll need the following:
  • Account/Member Number
  • First name
  • Last Name
  • SSN
  • Date of Birth
  • Zip Code
Yes, encryption is utilized on all mobile sessions. Multi-factor authentication (MFA) is also in place to ensure only you can access your account. Examples of MFA include one-time passcodes sent to your phone via text message to enable successful and secure logins.

Our systems also monitor trends in member access and activity within Digital Banking. We may prompt for additional authentication based on those trends. For example, you might get challenged if you use a new device or log in from a new location.
Yes, by using our 'Bill Pay' service, which is in the menu of our mobile app. From Bill Pay, you can pay bills, manage existing billers, add new ones, and check past payments.
Yes, by selecting 'Deposit' in our mobile app. Mobile Check Deposit allows you to deposit an unlimited number of checks and/or money orders per week (up to $50,000) using your mobile device by taking a picture of a check.
Yes. Our app is frequently updated and made to work on the latest iOS and Android releases.
Yes, inside digital banking, follow the below steps:

For Mobile App:
  • Click on the menu icon
  • Select "Open an Account" or "Apply for a Loan"
  • Select Apply/Open.
  • Identify the type of account you want to open.
  • Follow the steps.
For Desktop:
  • On the Digital Banking's main navigation click on "Open an Account" or "Apply for a Loan"
  • Follow the steps
Yes, you can chat with a live agent by selecting 'Chat.' You can also send us a secure message by going to the 'Messages' section of your profile.
Yes.
  • In desktop, click on "Documents and Statements" from the main navigation within Digital Banking.
  • In the Mobile App, click on the menu icon and click on "Documents and Statements"
You are automatically enrolled to receive debit fraud alerts via text message, ensuring you're notified quickly of any suspicious activity on your account. Coastal provides robust security measures to help protect your credit and debit cards.

Data and other wireless carrier charges may apply.
Yes. You can transfer an unlimited number of eligible balances as long as you stay within your credit limit. Please view our Application and Solicitation Disclosure for more details.
You'll earn cash back automatically on qualifying purchases made with your Signature Premier Rewards Visa® card. Cash back is calculated monthly and added to your CashBack+ balance within Coastal's Digital Banking.

You will earn:
3% cash back per dollar spent at any purchase at a gas pump,
2% cash back per dollar spent on all grocery and warehouse store purchases, and
1% cash back per dollar spent for all other purchases.
No, if a member has a Signature Premier Rewards Visa®, it will automatically start earning cash back on qualified purchases.
No. The Signature Premier card does not have a foreign transaction fee. Please view our Application and Solicitation Disclosure for more details.
No. Coastal does not charge an annual fee for any credit card. Please view our Application and Solicitation Disclosure for more details.
As our lowest rate card, the Rate Advantage card is an excellent option for balance transfers.
No. Coastal does not charge an annual fee for any credit card. Please view our Application and Solicitation Disclosure for more details.
Yes. All our credit cards are enabled for use with Apple Pay®, Samsung Pay®, Garmin Pay®, and Google Pay®.
Yes. Our foreign transaction fee is 1% of each transaction in US dollars. Terms and conditions apply. Please view our Application and Solicitation Disclosure for more details.
The Rate Advantage Secured Visa® is ideal for members who are looking to build or rebuild their credit.
Our secured credit card helps you establish or rebuild a healthy credit score by allowing you to use your savings as collateral. Your funds are on hold as collateral for the secured card. When your card is established, 100% of your credit limit is required to be deposited in the collateral savings account. You can also earn dividends on your collateral savings.
The deposit is what secures the credit card. Because of the credit limit required at time of application, Coastal Credit Union wants to build trust and secure a way to collect funds if the credit card goes into default.
There is no minimum credit score required for our Rate Advantage Secured Visa®.
Yes. You may reach out to inquire about upgrading to an unsecured card by calling us at 800-868-4262 or by sending a secured message. When you're ready, you may apply online, over the phone, or at a Coastal branch.
You may be able to borrow up to 100% of your home's combined loan-to-value, subject to loan approval and underwriting criteria.
Standard closing costs are paid by Coastal. However, additional closing costs may be required to be paid by you based on your property, location, and loan amount. For more information on which closing costs may apply to you, contact us at 800-868-4262.
Funds for your home equity line of credit will be available within four to seven business days after your loan closing is completed.
To increase your limit on your Home Equity Line of Credit, you would need to submit a new application and meet current approval requirements to request a higher credit limit.
To estimate how much equity you have in your home, first determine your home's approximate value using an estimated value tool such as Zillow, Redfin, or your home's tax assessment value. Then, use the estimated Home Value minus the balance of your First Mortgage and any other liens against your property to determine the estimated available equity in your home.
An appraisal may be required depending on your property type, property condition, loan amount, or if we are not able to obtain an automated value for your property.
Application process may vary depending on the needs to verify and complete your application. Currently, the process may take 14 to 30 days.
Yes! You can use a home equity for a variety of purposes, such as debt consolidation or large purchases.
Your loan may be eligible for a 0.25% discount on your rate if you have your first mortgage with Coastal.
To access your Home Equity Line of Credit, you can make a transfer from your HELOC via Digital Banking to your checking/savings account. You can also visit your local branch to make a withdrawal or transfer, as well as order HELOC checks to use at your convenience.
There are no annual fees, minimum draw fees, or prepayment penalties for your HELOC.
Yes! You can apply for a Home Equity Line of Credit if you have an existing mortgage with another lender.
Your Home Equity Line of Credit has a draw period of 10 years to make advances. After that, you will have a 10-year repayment period to pay off the balance owed.
The Coastal Credit Union Foundation focuses on three major areas: affordable housing, financial well-being, and access to resources. We fund non-profit organizations that are making an impact in these areas through programs.
The Coastal Credit Union Foundation offers volunteer opportunities to anyone interested in supporting our cause. We highlight these opportunities throughout the year in the Spotlight in our newsletter.
The Coastal Credit Union Foundation reviews grants three times a year to fund the priorities. Each time, the applications are reviewed against a rubric and voted on by the board of directors.
The Coastal Credit Union Foundation is funded by donations from Coastal Credit Union, Coastal Credit Union partner organizations, employees, and members.
In order to qualify for funding, the organization needs to be a 501c3, have an active board of directors, and an annual budget.
Once you are invited to apply for a grant, the link will be sent to you via email. Please click the link and fill out the full application. Once the application is submitted, the review committee will grade the application against the rubric and recommend for funding to the board of directors. Once the board of directors reviews and votes on the grants, we will notify each applicant.
The board of directors vote to approve grants three times a year at their meetings. Typically, once you submit an application, you will receive an email from the Foundation within 90 days of grant application submission.
Coastal Credit Union Foundation partners with Coastal Credit Union to provide funding to non-profit organizations, assist with onsite events with the Coastal Credit Union community impact team, providing volunteer opportunities, and offering educational opportunities for groups.

Vehicle Total Loss Checklist

We are here to help as you work through the process of paying off your vehicle loan for which you experienced a total loss. Below is a detailed checklist of the items needed to start the process. Once you obtain these items, please either email them to [email protected] or fax them to 866-384-2560. Once we receive all documentation, we will work diligently to see this process to the final stages. And, should you want to purchase a replacement vehicle, please keep Coastal in mind.
Items Needed to Start the Total Loss Process
  • Letter of Guarantee - This is a letter from your insurance company stating the amount they've agreed to pay on your loan balance. The letter should contain the following information: total loss date, Year of vehicle, make and model, Mileage at date of loss, VIN (Vehicle Identification Number), and Settlement amount (the amount the insurance company is paying on your outstanding vehicle loan).
  • Settlement Breakdown – The insurance company will provide this.
  • Market Evaluation - The insurance company will provide this, detailing your vehicle's market value.
  • Copy of Police Report or Cause of Loss Letter - If the incident did not require a police report, the insurance company will provide the Cause of Loss Letter.
  • Extended Warranty - If you purchased an extended warranty, contact the dealership to address the following items.
    a) Obtain a dealer quote on the service warranty refund,
    b) Ask the dealer to cancel the warranty, and
    c) Warranty refund should be mailed to:
    Coastal Federal Credit Union Attention: Payment Processing
    1000 Saint Albans Drive
    Raleigh, NC 27609
You can deposit checks from international financial institutions at Coastal Credit Union. Please note that processing these checks can take 45-90 days as we work with foreign banks to collect the funds.

To deposit the check, you can visit any of our branch locations. If you are unable to visit a branch, please complete the Foreign Collection Disclosure Form and mail it with the original check to:

Coastal Federal Credit Union
Attn: Payment Services
PO Box 58429
Raleigh, NC 27658

For questions about foreign checks, please call us at 1-800-868-4262.
Creating your estate plan with Trust & Will is quick and convenient. Most people finish their will in about 15 minutes, while setting up a trust typically takes around 20 minutes. Your progress is saved automatically, so you can pause at any time and return later without losing your work.
Coastal Credit Union members are eligible to receive a 20% discount on estate planning services from Trust & Will. This special offer is available through the Love My Credit Union Rewards program and applies to all eligible estate plans.
Wills and trusts are both estate planning tools that determine how your assets are distributed after death, but they function in different ways.

A will is a simpler document that allows you to name guardians for children or pets, outline final wishes, and designate who receives your assets. However, wills usually go through probate, a court-supervised process that can take time and may involve added costs.

A trust also outlines who receives your assets, but offers more control over when and how they're distributed. Assets must be placed into the trust, which requires a little more setup. However, trusts can help you avoid probate altogether, offering greater privacy and efficiency.

Choosing between a trust and a will depends on your personal preferences, goals, and the complexity of your estate.
To make your estate planning documents legally valid, you'll need to sign them according to your state's requirements. Trust & Will includes clear, state-specific signing instructions at the beginning of each document to guide you through the process.

In general:
  • HIPAA authorization requires only your signature.
  • Wills, trusts, living wills, and powers of attorney typically require your signature, two witnesses, and a notary, though exact rules vary by state.
  • You do not need to file your documents with a court or send them back to Trust & Will. Simply store them in a safe place and let your loved ones know where to find them.
If you're creating a trust, there's one more step: funding it. That means transferring ownership of your assets into the trust. This step is essential if you want to avoid probate and ensure your trust takes effect as intended.
You have several options to make principal-only payments. These options exclude VISA® Credit Cards. In order to process any of the principal-only payment options, your regularly scheduled payment must be made first.

You can pay an extra amount at the same time you make your regularly scheduled payment. The extra amount paid will be applied to the principal. The regular payment and the extra amount must be applied on the same date with this option.

If you have already made your regular payment and want to make a principal payment, you can:
  • Send a secure message through our online banking system requesting a principal-only payment be made.
  • Visit a branch and make a principal-only payment at the personal teller machine (PTM).
  • Mail in a check to:
    Coastal Credit Union, Attn: Payments,
    P.O. Box 58429, Raleigh, NC 27658-8429.

    When mailing a check for principal payments, clearly indicate in the memo section of the check, "PRINCIPAL ONLY" and the account number. Any payment applied as principal and interest, that is not notated "PRINCIPAL ONLY", cannot be reversed and reapplied later.
Please email [email protected] with any questions. "
Making a mobile deposit into your joint or business account is quick and easy! Here's how:
  1. Select Member Number
    Select the Member Number you want to deposit the check from from the Select Member Number dropdown.
  2. Choose your deposit account
    Select the account where you'd like the check to go, then enter the check amount.
  3. Endorse your check
    Sign the back of your check before taking your photos.
  4. Take photos of your check
    Snap a clear picture of both the front and back of your check.
  5. Submit your deposit
    Once everything looks good, select Deposit and you're done!
Tip: Just like at a branch, a short hold may apply before your funds are available.

Keep your check in a safe place until the deposit clears.
This upgrade will require that you make changes to your QuickBooks or Quicken software. Please follow the conversion instructions provided by Intuit to ensure a smooth transition.

The conversion instructions reference two Action Dates. Please use the following dates:

1st Action Date: November 2, 2025
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date.

2nd Action Date: November 5, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivation/reactivation of your digital banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion instructions
Quicken
QuickBooks Desktop
QuickBooks Online

Intuit aggregation services may be interrupted for a week or more. Users are encouraged to download a QFX/QBO file during this outage . The following services may not work during the outage:
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact Intuit Support
From Coastal Digital Banking:
  1. Log in online banking
  2. Tap the "CashBack+" tile on your dashboard or find it in the menu
  3. From the CashBack+ homepage, select 'Cards'
Most everyday purchases qualify. Transactions such as cash advances, balance transfers, gambling transactions, cryptocurrency purchases, fees, and other cash‑like transactions do not earn rewards.
You must redeem through Coastal's Digital Banking. CashBack+ can be found on your Digital Banking dashboard on PC, and in the Menu in Coastal's Mobile App. You can transfer CashBack+ balance funds directly into your eligible Coastal account.
Yes. You'll see your earned CashBack+ balance reflected in real time as transactions post. However, cash rewards become redeemable after the month in which they are earned.
No. You can redeem any amount. There is no minimum redemption threshold.
All CashBack+ balance earned across all cards on the account is combined and displayed under the primary cardholder.
Yes. CashBack+ rewards expire seven years after they are issued and are redeemed on a first-in, first-out basis, as outlined in the program terms.
Yes. Rewards may be forfeited if your account is closed, your account is not in good standing, or fraud or abuse of the program is detected.