If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to firstname.lastname@example.org. Once we receive your request we will send the PIN to you in the mail.
Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.
You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.
If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.
You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option. To change the PIN number on your credit card, simply call (888) 891 -2435. You cannot choose or change the PIN on your ATM card.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply. If a card is lost or stolen, a replacement charge may apply in some instances.
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We’d like to think there’s a good reason for that. Sure, members like that our not-for-profit status means higher savings rates and low loan costs. They like the fact that our services are easy to access through longer branch opening hours and convenient Digital Banking Services.
But we hope what really hits home is that we share the values of the communities we serve. We’re here to help, in good times and bad, people of modest means as well as the wealthy. We believe our efforts to make consumers more educated is appreciated in a world where some businesses try to pull the wool over the public’s eyes. We believe members like having a say in how Coastal is run, through our volunteer board of directors. Finally, we believe people recognize our efforts to provide support for worthwhile causes through our Coastal Credit Union Foundation. At Coastal, we focus on more than just doing business in North Carolina. We believe in its people as strongly as they believe in us.
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