How To

Make the Most out of Your Digital Banking

Quick videos to help you get started.

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First-Time Sign In

First-Time Sign In

In this quick guide, we’ll walk you through how to sign in for the first time in our new Digital Banking You’ll learn how to:

  • Register your account if you’re new to Digital Banking
  • Sign in using the Coastal App or a desktop browser
  • Update your mobile app and phone settings for the best experience
  • Verify your identity securely

Dashboard Overview

Dashboard Overview

Take control of your money with a fully customizable dashboard. Get a quick tour of the features that put your finances front and center.

How to Transfer Money in Digital Banking

How to Transfer Money in Digital Banking

Move your money fast and securely between Coastal accounts, to external banks, or even to other members.

How to Set Up Alerts

How to Set Up Alerts

Stay in the loop with real-time alerts. Learn how to set up custom notifications for balances, transactions, and security.

How to Use Mobile Check Deposit

How to Use Mobile Check Deposit

This quick tutorial helps you skip the branch and shows you how to deposit checks anytime, anywhere using the Coastal Mobile Banking App.

How to Connect Other Financial Institutions

How to Connect Other Financial Institutions

Link accounts from other banks or credit unions to see your full financial picture in one place. We’ll show you how to connect, view, and manage it all inside Coastal Digital Banking.

Frequently asked questions about our Digital Banking.

You can register for Online Banking by selecting Login from Coastal24.com, then selecting Register.

You can register for Online Banking using the Coastal Mobile App by selecting Register on the first screen once the app opens.

To get set up to use Online Banking or the Coastal Mobile App, you'll need the following:
  • Account/Member Number
  • First name
  • Last Name
  • SSN
  • Date of Birth
  • Zip Code
Yes, encryption is utilized on all mobile sessions. Multi-factor authentication (MFA) is also in place to ensure only you can access your account. Examples of MFA include one-time passcodes sent to your phone via text message to enable successful and secure logins.

Our systems also monitor trends in member access and activity within Digital Banking. We may prompt for additional authentication based on those trends. For example, you might get challenged if you use a new device or log in from a new location.
Yes, by using our 'Bill Pay' service, which is in the menu of our mobile app. From Bill Pay, you can pay bills, manage existing billers, add new ones, and check past payments.
Yes, by selecting 'Deposit' in our mobile app. Mobile Check Deposit allows you to deposit an unlimited number of checks and/or money orders per week (up to $50,000) using your mobile device by taking a picture of a check.
Yes. Our app is frequently updated and made to work on the latest iOS and Android releases.
Yes, inside digital banking, follow the below steps:

For Mobile App:
  • Click on the menu icon
  • Select "Open an Account" or "Apply for a Loan"
  • Select Apply/Open.
  • Identify the type of account you want to open.
  • Follow the steps.
For Desktop:
  • On the Digital Banking's main navigation click on "Open an Account" or "Apply for a Loan"
  • Follow the steps
Yes, you can chat with a live agent by selecting 'Chat.' You can also send us a secure message by going to the 'Messages' section of your profile.
Yes.
  • In desktop, click on "Documents and Statements" from the main navigation within Digital Banking.
  • In the Mobile App, click on the menu icon and click on "Documents and Statements"
Making a mobile deposit into your joint or business account is quick and easy! Here's how:
  1. Select Member Number
    Select the Member Number you want to deposit the check from from the Select Member Number dropdown.
  2. Choose your deposit account
    Select the account where you'd like the check to go, then enter the check amount.
  3. Endorse your check
    Sign the back of your check before taking your photos.
  4. Take photos of your check
    Snap a clear picture of both the front and back of your check.
  5. Submit your deposit
    Once everything looks good, select Deposit and you're done!
Tip: Just like at a branch, a short hold may apply before your funds are available.

Keep your check in a safe place until the deposit clears.
This upgrade will require that you make changes to your QuickBooks or Quicken software. Please follow the conversion instructions provided by Intuit to ensure a smooth transition.

The conversion instructions reference two Action Dates. Please use the following dates:

1st Action Date: November 2, 2025
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date.

2nd Action Date: November 5, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivation/reactivation of your digital banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion instructions
Quicken
QuickBooks Desktop
QuickBooks Online

Intuit aggregation services may be interrupted for a week or more. Users are encouraged to download a QFX/QBO file during this outage . The following services may not work during the outage:
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact Intuit Support