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Coastal Credit Union
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253175494

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to cardservices@coastalfcu.org. Once we receive your request we will send the PIN to you in the mail.

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.

There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

Coastal Credit Union
Main Site Search
What is Coastal's ABA Routing Number?

253175494

What do I do if I have forgotten my Personal Identification Number (PIN) for my debit card?

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to cardservices@coastalfcu.org. Once we receive your request we will send the PIN to you in the mail.

How do I reorder personal checks?

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

Can I choose a new Personal Identification Number (PIN) on my ATM, debit or credit card?

You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.

Is there a charge for ordering an ATM card, a debit card, or a credit card?

There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

Download mobile apps:

  • Download on the App Store
  • Get it on Google Play

Signature Premier Rewards Visa® Credit Card

Get more when you shop.

Earn unlimited points with 3X on gas, 2X on groceries and warehouse store purchases and 1X on all other purchases

Here’s how a Signature Premier Rewards Card can help you bank better

  • Earn 3x the points on gas at the pump, 2x on groceries and warehouse store purchases, 1x all other purchases1
  • 0% intro APR on balance transfers for the first 12 billing cycles2. At the end of 12 billing cycles, the transferred balances will migrate to 11.25% to 18.00%3
  • No annual fee or foreign transaction fee

Benefits of a Signature Premier Rewards Card

 

Manage Your Credit Card

  • Manage your account anytime through Online Banking and Mobile Banking
  • Sign up for free fraud text alerts4 in Online Banking
  • Your credit card is automatically enrolled in Visa® Account Updater (VAU).  VAU is a program that automatically sends participating merchants your card data every time it changes, including recurring payments and card-on-file relationships
  • Secure transactions via Digital Payments 
  • Check out fast and securely with your contactless card wherever you see the Contactless Symbol5. Your transactions are always secure, with 24/7 fraud alerts on top of it
  • Manage your card preferences all on your own terms - turn your card on/off, set alerts, or set spending limits with Coastal CardNav

 

Go Green Checking
Go Green Checking
Enjoy the highest checking rate* in North Carolina and so much more.
* Source: Informa Research Services
I can take care of all of my banking needs on MY schedule, not a retail bank's inconvenient schedule.
Dwight R.

Frequently Asked Questions

You can activate your debit/ATM card by calling the number on the activation sticker and following the prompts until you receive confirmation your card was successfully activated. You may also activate your card by making a transaction at a Coastal ATM.

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 to speak to a representative, available 24 hours a day, 7 days a week. You may also log into Online Banking and send us a request by secure message. Once we receive your request, we will send the PIN to you in the mail to the address on file.  You will receive your PIN mailer within 5-7 days.

You can activate your credit card in two ways: by calling the number affixed to your card (888-691-8661) or by logging into Online Banking and click on your Credit Card Loan Details.  Then choose MyCardInfo.

If you would like to set a PIN for your card, simply call 888-891-2435 and follow the prompts.  If you have forgotten your PIN, contact us at 919-420-8000 or 800-868-4262.

Established limits are daily:

Classic - PIN $1000 Purchase/Credit $2000

Go Green - PIN $1000 Purchase/Credit $5000

HSA - PIN $1000 Purchase/Credit $3000

All FAQs

*Certain terms, conditions and exclusions apply.  Please refer to your Guide to Benefits for more information. 

1. Points will be earned on Net New Purchases, which will be your purchases minus returns/credits made on your credit card account. You will earn 3 points per $1 for Net New Gasoline Purchases you make with the card, when paid at the pump (based on Visa® Merchant Category Codes 5542). You will earn 2 points per $1 for Net New Supermarket Purchases you make with the card (based on Visa® Merchant Category Code 5411) and 2 points per $1 for Net New Warehouse Purchases you make with the card (based on Visa® Merchant Category Code 5300). You will earn 1 point per $1 for all other Net New Purchases you make. Signature Premier Rewards Visa® Terms and Conditions.

2. APR - Annual Percentage Rate. Your rate is determined by your creditworthiness. Normal credit approval applies. A special introductory offer balance transfer rate of 0.00% APR applies for 12 months from the account open date. At the end of 12 billing cycles, the transferred balances will migrate to the standard rate qualified for. Fees tied to balance transfers do apply. You may not transfer balances from one Coastal credit card to another, nor can it be used to make a payment on a Coastal loan.

3. Guide to Benefits
Consumer Credit Card Agreement (pdf)
Application and Solicitation Disclosure (pdf)

4. Data and other wireless carrier charges may apply.

5. The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.

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