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Contact Us

We're here to help and eager to hear from you.

Reach us through Secure Message in Online Banking, regular mail, by phone or in person

We make it easy to get in touch with us because it's a better way to bank:

By Phone
800-868-4262 or 919-420-8000

Through Online Banking
You can communicate with us securely using the messages feature in Digital Banking.

By Mail

Coastal Headquarters

Mailing Address:
Coastal Credit Union
P.O. Box 58429
Raleigh, NC 27658

Payments/Deposits Address:
Coastal Credit Union
Attn: Payments
P.O. Box 10009
Irmo, SC 29063-5009

Physical Address:
Coastal Credit Union
1000 Saint Albans Drive
Raleigh, NC 27609

Mortgage & Business Lending

Mailing Address:
Coastal Credit Union
P.O. Box 99167
Raleigh, NC 27624-9167

Physical Address/Overnight Delivery:
1000 Saint Albans Drive, Suite 200
Raleigh, NC 27609

Checking Accounts
Checking Accounts
Choose a customized checking account with low fees and high rates.

The Coastal App alone has made everything super simple and easy to manage. I rarely ever physically go to the bank but I feel like I'm completely in control of my money and how it's managed.
Alyssa P.

Frequently Asked Questions

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to Once we receive your request we will send the PIN to you in the mail.

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

Need help?

Send us a secured message: