Contact Us

What can we help you with?

We make it easy for you to get in touch with us

Give Us a Call

  • Securely access your Coastal Accounts to check deposit or loan balances, transfer funds, make a loan or mortgage payment and more

919-420-8000 or 800-868-4262


Send a Secure Message

  • Send a secure message through Online Banking to ask a question about your account


Use Coastal Chat

  • Get your Coastal questions answered 24/7 with Coastal Chat, available through Online and Mobile Banking! Watch the video to see how simple and easy it is to use. 


Find a Branch or ATM

  • We have several local branches in the Triangle area and over 5,600 branches nationwide with Shared Branches
  • Bank on your time with extended teller hours from 7AM to 7PM, 7 days a week


Schedule a Branch Appointment

  • We'd be happy to sit down with you to discuss any of your banking needs. Log in to Coastal's digital banking and select the "Branch Appointment" option. Check out the video to get full instructions on how to do it!


Log in to digital banking

Comments and Suggestions

  • We're always working to improve the way we communicate with our members, so we'd love to hear what's working and how we can do better.


Send your Feedback

Envelope with message inside

Mail Us

Coastal Headquarters

The PO Box for mailed loan payments and deposits has changed. To avoid any delay in your account being credited, please begin using the new address. 

Mailing Address:
Coastal Credit Union
P.O. Box 58429
Raleigh, NC 27658

Payment/Deposits Address:

Coastal Credit Union
Attn: Payments
PO Box 986533
Boston, MA 02298-6533

Credit Card Payments 
Coastal Credit Union 
P.O. Box 37035 
Boone, IA 50037-0035

Physical Address:
Coastal Credit Union
1000 Saint Albans Drive
Raleigh, NC 27609

Mortgage & Business Lending

Mailing Address:
Coastal Credit Union
P.O. Box 99167
Raleigh, NC 27624-9167

Physical Address/Overnight Delivery:
1000 Saint Albans Drive, Suite 200
Raleigh, NC 27609


Frequently Asked Questions

The easiest way to start or change your direct deposit is to contact your employer's HR or Payroll Department or log into your Employer's Payroll Site. They will have you fill out a direct deposit authorization form. To complete this form, you will need to know Coastal's Routing Number, your full 14 digit Account Number, and the account type, such as Go Green Checking
Bank Name: Coastal Credit Union ABA/Routing Number: 253175494
If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 which is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to [email protected]
You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

Need help?

Or Call Us