Contact Us

What can we help you with?

We make it easy for you to get in touch with us

Give Us a Call

  • Securely access your Coastal Accounts to check deposit or loan balances, transfer funds, make a loan or mortgage payment and more

919-420-8000 or 800-868-4262


Send a Secure Message

  • Send a secure message through Online Banking to ask a question about your account


Find a Branch

  • Visit our 22 local branches in the Triangle area and over 5,600 branches nationwide with Shared Branches
  • Bank on your time with extended teller hours from 7AM to 7PM, 7 days a week


Comments and Suggestions

  • We're always working to improve the way we communicate with our members, so we'd love to hear what's working and how we can do better.


Send your Feedback

Mail Us

Coastal Headquarters

Mailing Address:
Coastal Credit Union
P.O. Box 58429
Raleigh, NC 27658

Payments/Deposits Address:
Coastal Credit Union
Attn: Payments
P.O. Box 10009
Irmo, SC 29063-5009

Physical Address:
Coastal Credit Union
1000 Saint Albans Drive
Raleigh, NC 27609

Mortgage & Business Lending

Mailing Address:
Coastal Credit Union
P.O. Box 99167
Raleigh, NC 27624-9167

Physical Address/Overnight Delivery:
1000 Saint Albans Drive, Suite 200
Raleigh, NC 27609


Frequently Asked Questions

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to Once we receive your request we will send the PIN to you in the mail.

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.

There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

Need help?

Or Call Us