Contact Us

What can we help you with?

We make it easy for you to get in touch with us

Give Us a Call

  • Securely access your Coastal Accounts to check deposit or loan balances, transfer funds, make a loan or mortgage payment and more

919-420-8000 or 800-868-4262

 

Send a Secure Message

  • Send a secure message through Online Banking to ask a question about your account

 

Use Coastal Chat

  • Get your Coastal questions answered 24/7 with Coastal Chat, available through Online and Mobile Banking!

Find a Branch or ATM

  • We have several local branches in the Triangle area and over 5,600 branches nationwide with Shared Branches
  • Bank on your time with extended teller hours from 7AM to 7PM, 7 days a week

 

Schedule a Branch Appointment

  • We'd be happy to sit down with you to discuss any of your banking needs. Log in to Coastal's Digital Banking and select the "Contact Us" option to schedule an appointment.

 

 

Comments and Suggestions

  • We're always working to improve the way we communicate with our members, so we'd love to hear what's working and how we can do better.
Envelope with message inside

Mail Us

Coastal Headquarters

The PO Box for mailed loan payments and deposits has changed. To avoid any delay in your account being credited, please begin using the new address. 

Mailing Address:
Coastal Credit Union
P.O. Box 58429
Raleigh, NC 27658

Payment/Deposits Address:

Coastal Credit Union
Attn: Payments
PO Box 986533
Boston, MA 02298-6533

Credit Card Payments 
Coastal Credit Union 
P.O. Box 37035 
Boone, IA 50037-0035

Physical Address:
Coastal Credit Union
1000 Saint Albans Drive
Raleigh, NC 27609

Mortgage & Business Lending

Mailing Address:
Coastal Credit Union
P.O. Box 99167
Raleigh, NC 27624-9167

Physical Address/Overnight Delivery:
1000 Saint Albans Drive, Suite 200
Raleigh, NC 27609

 

Frequently Asked Questions

Bank Name: Coastal Credit Union ABA/Routing Number: 253175494
If you have forgotten your PIN, please call 1-866-762-0558, it is available 24 hours a day for assistance. If you have any problems getting your PIN updated, please call our Contact Center at 919-420-8000. Representatives are available 7 days a week, 24 hours a day.
You may choose your PIN on both your Coastal debit and/or credit card. To change the PIN on your Coastal debit card, call 1-866-762-0558. Additionally, if you know your current PIN, you can visit any Coastal ATM and choose the PIN change menu option. To change the PIN number on your Coastal credit card, call 1-888-891 -2435.
There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.
Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

Need help?

Or Call Us