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ID | Ally SM

There’s only one You. Let’s keep it that way.

Identity theft happens. Coastal members don’t have to recover alone

Here’s how id AllySM from Coastal could help you bank better:

If you become a victim or suspect identity theft for any reason, simply let us know. As a Coastal member, this complimentary service will allow you to work with a licensed identity theft Recovery Advocate who, depending on your individual identity theft incident, will:

  • Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
  • Assist with the placement of fraud alerts with the three major credit bureaus
  • Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators
  • Write letters and make phone calls on your behalf to dispute fraudulent information
  • Replace missing documents, including credit cards, that were lost, stolen or destroyed as a result of an ID theft incident
  • Follow up with you after recovery

Free, Fully-Managed Identity Theft Recovery Services

Rampant data breaches, affecting millions of records, are putting you and your family at great risk of identity theft. It can happen to anyone—regardless of your age and income, where you live, or how careful you are.

Restoring your identity on your own can be time-consuming and stressful. If not fully resolved, the aftermath of identity theft can drag on for years to come, including fraudulent bills, collections activity, damaged credit and even criminal records. That’s why Coastal is pleased to provide identity theft recovery services to all members and up to 3 generations of your family.  Your family includes your spouse or domestic partner, your children up to age 25 with your same permanent address, any of your IRS-qualified dependents, and your parents who have the same permanent address or reside in elder care (nursing home, assisted living, hospice). Just one more way that Coastal helps you bank better.

If you suspect identity theft, or if your personal information becomes compromised, we will assign a certified Recovery Advocate to you who can complete the recovery work on your behalf, report progress along the way, and be there for you until your good name is restored – no matter how long it takes! This service extends to cover all named account holders. 

Terms and Conditions.


Better banking abilities and best customer service.
William L.

Frequently Asked Questions

Coastal’s id AllySM covers all types of identity theft recognized by the Federal Trade Commission. These include fraud related to financial accounts, phone and utilities fraud, government documents and benefits fraud, employment fraud, medical fraud, internet fraud, and all other types of identity-related fraud.

With id AllySM Coastal will assign a certified Recovery Advocate to you who will create a customized recovery plan and will do the work on your behalf. Working by virtue of a Limited Power of Attorney authorization (when needed), the Recovery Advocate will contact and remediate the fraud with government agencies, retailers, credit agencies, financial institutions, and more.

No,  id AllySM services do not provide reimbursement for actual losses incurred. However, depending on your case, your assigned Recovery Advocate can petition your behalf to recover losses from the institution or agency that received funds, or disbursed funds due to a fraudulent transaction.

Yes, id AllySM services are available for primary members and up to three generations of your family.

Included are your spouse or domestic partner, your children up to age 25 with  your same permanent address, any of your IRS-qualified dependents, and your parents who have the same permanent address or reside in elder care (nursing home, assisted living, hospice), with benefits extended up to 12 months after death.

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