Coastal Credit Union
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253175494

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to cardservices@coastalfcu.org. Once we receive your request we will send the PIN to you in the mail.

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.

There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

Coastal Credit Union
Main Site Search
What is Coastal's ABA Routing Number?

253175494

What do I do if I have forgotten my Personal Identification Number (PIN) for my debit card?

If you have forgotten your PIN, please contact our Contact Center at 919-420-8000 that is available 24 hours a day for assistance. Representatives are available 7 days a week, 24 hours a day. Or you may send an email to cardservices@coastalfcu.org. Once we receive your request we will send the PIN to you in the mail.

How do I reorder personal checks?

Reordering checks couldn't be easier! You have a few ways to reorder your personal checks if you do not plan to make any additional changes with your name, address, or phone numbers.

You may reorder checks directly within Digital Banking, simply choose ""Order Checks"" from the Accounts Summary. You may also visit https://orderpoint.deluxe.com/personal-checks/home.htm. You may also call 877-838-5287 or stop by a branch location and speak to a representative.

If you would like to make changes to your checks (address, phone, etc.), please log in to Digital Banking to update your contact information by clicking the Account Services icon. Once the changes have been made, simply choose "Order Checks" from the Accounts Summary.

Can I choose a new Personal Identification Number (PIN) on my ATM, debit or credit card?

You may choose your PIN on both your debit and/or credit card. To change the PIN on your debit card, visit any Coastal ATM and choose the PIN change menu option.  To change the PIN number on your credit card, simply call (888) 891 -2435.  You cannot choose or change the PIN on your ATM card.

Is there a charge for ordering an ATM card, a debit card, or a credit card?

There is no charge to order a new card. However if you would like the card expedited, additional charges may apply.  If a card is lost or stolen, a replacement charge may apply in some instances.

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ID | Ally SM

There’s only one You. Let’s keep it that way.

Identity theft happens. Coastal members don’t have to recover alone

Here’s how id AllySM from Coastal could help you bank better:

If you become a victim or suspect identity theft for any reason, simply let us know. As a Coastal member, this complimentary service will allow you to work with a licensed identity theft Recovery Advocate who, depending on your individual identity theft incident, will:

  • Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
  • Assist with the placement of fraud alerts with the three major credit bureaus
  • Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators
  • Write letters and make phone calls on your behalf to dispute fraudulent information
  • Replace missing documents, including credit cards, that were lost, stolen or destroyed as a result of an ID theft incident
  • Follow up with you after recovery

Free, Fully-Managed Identity Theft Recovery Services

Rampant data breaches, affecting millions of records, are putting you and your family at great risk of identity theft. It can happen to anyone—regardless of your age and income, where you live, or how careful you are.

Restoring your identity on your own can be time-consuming and stressful. If not fully resolved, the aftermath of identity theft can drag on for years to come, including fraudulent bills, collections activity, damaged credit and even criminal records. That’s why Coastal is pleased to provide identity theft recovery services to all members and up to 3 generations of your family.  Your family includes your spouse or domestic partner, your children up to age 25 with your same permanent address, any of your IRS-qualified dependents, and your parents who have the same permanent address or reside in elder care (nursing home, assisted living, hospice). Just one more way that Coastal helps you bank better.

If you suspect identity theft, or if your personal information becomes compromised, we will assign a certified Recovery Advocate to you who can complete the recovery work on your behalf, report progress along the way, and be there for you until your good name is restored – no matter how long it takes! This service extends to cover all named account holders. 

Terms and Conditions.

Better banking abilities and best customer service.
William L.

Frequently Asked Questions

Coastal’s id AllySM covers all types of identity theft recognized by the Federal Trade Commission. These include fraud related to financial accounts, phone and utilities fraud, government documents and benefits fraud, employment fraud, medical fraud, internet fraud, and all other types of identity-related fraud.

With id AllySM Coastal will assign a certified Recovery Advocate to you who will create a customized recovery plan and will do the work on your behalf. Working by virtue of a Limited Power of Attorney authorization (when needed), the Recovery Advocate will contact and remediate the fraud with government agencies, retailers, credit agencies, financial institutions, and more.

No,  id AllySM services do not provide reimbursement for actual losses incurred. However, depending on your case, your assigned Recovery Advocate can petition your behalf to recover losses from the institution or agency that received funds, or disbursed funds due to a fraudulent transaction.

Yes, id AllySM services are available for primary members and up to three generations of your family.

Included are your spouse or domestic partner, your children up to age 25 with  your same permanent address, any of your IRS-qualified dependents, and your parents who have the same permanent address or reside in elder care (nursing home, assisted living, hospice), with benefits extended up to 12 months after death.

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