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Telephone Banking

Your Coastal accounts are always on call.

Turn your phone into a financial management tool

Here’s how Coastal’s Telephone Banking service could help you bank better:

  • Securely access your Coastal accounts by calling 919-420-8222 or 800-432-2643
  • All you need is your account number and Social Security number (businesses will need a Tax ID number) to log in the first time
  • You'll choose your own access code to ensure the security of your accounts
  • Clear instructions and voice recognition technology make it easy to check deposit account or loan balances, transfer funds, make loan and mortgage payments and more
  • Services are offered in both English and Spanish

Sometimes the best way to do business is to simply pick up the phone.

Although Coastal is proud of our Online Banking service, we understand that sometimes you don’t have access to a computer or mobile device. We also understand that there are still folks who would prefer to do business by phone. That’s why we have easy-to-use Telephone Banking.

When you call us, you’ll never be put on hold or be forced to deal with a service representative who lives in some far-off place. Instead, you’ll get prompt access to a modern voice recognition system that will allow you to check account balances, make loan payments and transfer funds by just punching in a few numbers and uttering a few words. When it comes to offering efficient service, Coastal knows exactly what buttons to push.

Checking Accounts
Checking Accounts
Choose a customized checking account with low fees and high rates.

The Coastal App alone has made everything super simple and easy to manage. I rarely ever physically go to the bank but I feel like I'm completely in control of my money and how it's managed.
Alyssa P.

Frequently Asked Questions

No, Bill Pay is a standard service that is free to all Coastal members. Expedited payments are also available, but charges may apply.

Log in to Digital Banking and select the Bill Pay icon. Once you have reviewed and accepted the terms and conditions, Bill Pay will walk you through setting up a payee and making your first payment.

The way the payment is remitted depends on the merchant, payment history, recent activity, and the amount of the payment. Depending on the payment method some payments are debited up front before the check is mailed. To determine if your payment was processed in this manner you can refer to your account transaction history. The account will show debited on the due date you entered in bill pay.

Yes. You can edit or delete payments in the Scheduled Payments section.

Yes. You can choose from a variety of frequencies in a drop-down menu when setting up a new payment.

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